KAY Jewelers

"Nataliya (Meadowoood Mall, Reno, NV) is the most amazing sales person ever!! She has sold my fiancé and I 3 engagement rings (I keep getting upgrades)and a men's watch since last year. I feel so at home and cared for. The service is out of this world. Will b back for wedding bands! Thank u Nataliya!!"

"I'm pretty disappointed in my experience with this location. I spent a large sum of money on a wedding ring set. When asked about payment, my husband and I told the saleswoman we would be paying outright. She spent the next 10 minutes filling out a credit card application on my behalf, which I then had to refuse once I realized what she was doing (she had asked for my social security number at this point). The rings had to be sent off to be sized and I asked that they be soldered together as well. The saleswoman gave me a bunch of reasons why I shouldn't so I changed my mind. I mean, she's the expert, right? After receiving my rings after about 2 weeks I knew instantly that this was a mistake and they needed to be soldered. I went back to the store and they shipped them off again. After two MORE weeks of waiting I finally got them back and they aren't even centered. They are crooked and it is pretty noticeable. I thought I'd sit with it for a couple days to see if I could get used to it and I just can't. I'm disappointed that the person soldering the jewelry thought that it was acceptable. I'm also disappointed that the employees in the store thought it was acceptable to give it back to me that way. Where is the quality control? When you spend this many thousands of dollars on something it should be right the first time. I'll have to go back AGAIN to get this fixed. I've had my rings for a little over a month and have only been able to wear them for a week as they are constantly away getting "fixed". Had I known this would be so frustrating I would have just gone somewhere else. Extremely disappointed."

"I would give no stars if possible. We arrived when making our purchase 20 minutes after the store opened but they were closed and told us to come back later. We came back later and the sales person was helpful(ish) I made my purchase since I was upgrading from a previous purchase we had to buy there. I had my ring sized. When we went back to pick it up yesterday the sales person ignored us she continued to ignore us until my husband said are you going to help us? She then got up and came to the register and said do you have your recipt I handed it to her, she left, she came back and said nothing walked off again came back walked away again came back, this all took 5 - 10 minutes of not being spoken to or acknowledged. She handed me my ring said sign her and she walked off."

"My experience at Kay Jewelers was fantastic. Not only was the sales girl, her name was Britney by the way, but my wife got the ring that she wanted. i will definitely be doing business with them again. Very happy and very satisfied"

"The store manager Natalia @ the Meadowood Mall location was absolutely amazing. Spent around 2 hours with me helping to find numerous items I desired. She remained professional never showing any signs of discontent. I have shopped twice with them now having purchased 7 items & always they’ve been more than helpful. I highly recommend giving them a shot at finding whatever it is you’re looking for."