In-Shape Family Fitness 35935 Date Palm Drive, Cathedral City, CA 92234

"This is my original email to the CEO of in-shape fitness, in Cathedral City, California. Hello Mr. Rothbard. I writing you because I need your help in canceling my membership fees due in the amount of $172.33. I don't feel that I am liable for these fees, since I attempted to cancel my membership via telphonically. I called the 1st time on or about February 6, 2023. I spoke to your front desk. I was told that all cancelations had to have a conversation, and be approved by a manager. My reply was fine, may I speak to your manager, I was informed he was not available for a call. I left a message included my name, and telephone number, for a return call. No call returned. On February 7, 2024 I attempted my 2nd call. I was able to reach a manager by the name of Ryan. My question to him was about the notification of the additional fees coming out of my account. I informed him that I was unable to pay this amount, as I am having financial issues at this time, and could he please stop the automatic payment, as it had not processed yet. Ryan told me that this request would not be possible. I said you have the ability to stop the process, since it would not be leaving my account until the following week. He advised me that my only recourse would be to stop the payment at my bank. I said well I'll do that and probably terminate my membership, mind you I have not used the facility in almost (2) years. The bank stopped all payments for the inshape facility. My original plan was not to terminate my contract, as I loved the facility, and all of the amenities, and I thoroughly enjoyed my time there. I've just had a rough few months. On February 24, 2024(1) call made left message for Ryan, for a return call. February 26, 2024 (4) calls made to Ryan, left messages for a return call. No return calls received. March 3, 2024 called and spoke to front desk requesting to speak to anyone who can cancel my membership, and all fees due. The person at the front desk stated I can cancel your membership. However, you will still owe the $172.33. No, I have been trying to cancel my membership, making several calls, leaving several messages, to no avail. Therefore, please remove these fees. The membership was canceled, I was also advised that even though the membership was canceled, the fees would still be accruing until April 1, 2024, and I should feel free to use the establishment. Mr. Rothbard, I am thoroughly unhappy with this action. I've told your staff member that I could not pay the fees, yet he terminates the contract, and advises me to feel free to continue to use the facility until April of 2024, since I'm going to be billed anyway.... At this point, Mr. Rothbard as I've stated before, I would greatly appreciate your help in canceling these fees. As of the date, March 18. 2024. There is a remaining balance of $99.97 that I am requesting to be canceled as well. As this was the initial cancelation request. Thank You, For your time KL. Cunningham When there is a problem with an account, there is no recourse, no contact person, no contact telephone number. I will never return to this fitness center. This experience has truly left a bad taste in my mouth. Inaddition, I would not recommend this fitness center to anyone."

"Great staff. Equipment is nice. But the peak hours it's tough to get parking, a locker, equipment, etc. They have plenty of space to rearrange and add more machines, expand the locker rooms, less treadmills, kid care seems scarcely used, etc. I hope they continue to improve. Oh, and be open more hours. 8 pm is much too early. Thanks"

"Staff is friendly and professional. I love the 30 minute full body work out. The pool is excellent. The jacuzzi is amazing"

"Really good gym. Only issues - changing room space is a bit too tight at peak times and a few of the machines that are most in demand are sometimes impossible to use. There ought to be more than one of these, as there is enough space."