HIS Hawaii Maui Branch (エイチ・アイ・エス マウイ支店)

"Grateful to HIS Hawaii for bringing JR Rail Passes and Pocket Wifi rentals to Maui. Tyson and his team are so friendly and helpful! No longer need to go to Oahu to buy the passes or wait until you arrive to Japan to get the pocket wifi. We were able to get into vacation mode as soon as our plane landed. The office is dependable - will assist if you have any issues with the wifi equipment. We contacted them by email and they helped us resolve an equipment glitch within minutes! Excellent service!"

"Writing from Japan ~ STOP NOW and DO NOT go HERE! Vulnerably we went in for advice and support as we have never traveled to Japan. We went into the shop twice for a total of 1 hour and explained our travel itinerary across Japan. H.I.S. never opened up a JR pass calculator or told us we could buy individual tickets. Tyson sold us 2, 3 week JR rail passes for $1250. HE NEVER said that we could buy each individual ticket, we found this out after we got here. GET THIS ~ We could have paid leg by leg and only spent $214 each! We paid $625 each! $811 total was waisted on JR passes we purchased because H.I.S. did not inform us that we had another option. We made a HUGE and EXPENSIVE mistake in trusting this company. We will be doing everything to get the refund they are saying they will not give us. I am feeling angry, lied to and deceived. I trusted this company and their knowledge. Tyson knew exactly where we were traveling. What a mistake! DO NOT GO HERE FOR ANY HELP. They also failed to tell us about bus passes and the Suica cards that would have been very helpful. I have NEVER waisted so much money and should have never trusted this company."

"We visited HIS to buy our JR Pass for our first trip to Japan. We highly recommend visiting HIS Hawaii for travel planning to Japan. We were so pleased with the help and efficiency of the staff at the office. They are very knowledgeable and helped us to buy the correct JR Pass for our itinerary. They also were very willing to make suggestions what to see and where to visit. We will definitely visit them again for our future trips to Japan."

"I was very happy to find out they opened an HIS branch on Maui!! Usually we have to plan extra time between flights on Oahu, to go and get our JR passes from one of the offices there. They were knowledgeable, friendly, and the whole process was faster than when we've used the Oahu office. Fantastic customer service, and so convenient!"

"Mahalo Tyson & the HIS Maui team for making our trip to Japan east. They listened to what was important to me, found the best location for our family to see the attractions we had planned and gave us all the details we needed for our JR passes. I wouldn’t have been able to book this trip without Tyson’s help. Can’t wait to do it again!!"