The UPS Store,

67-1185 Mamalahoa Highway, Waimea, HI 96743

"The female clerk has terrible customer service. 0 eye contact, 0 empathy, after I told her UPS delivered my Amazon package and left it out in the rain, box half opened, and bulb of heater completely shattered and glass all over the floor, she gave me a customer service number, said “we are just an outlet store and you’d have to call UPS” like what? Why does the store say “UPS store” and all their shirts say “UPS”? I was left with a broken $250 item that was destroyed from mishandling on UPS’s part, and an automated phone number that gives me no option to talk to an actual person or file a claim."

"Jeffrey Johnson. I saw your complaint. You need to understand that these employees have to access your documents on their store laptop, select how many copies, if you want them in color/bw, size, etc, and then open up another document get that printed, time spent, so I truly understand why there should be a surcharge. I’m so glad that we have a The UPS Store close by that I’m able to get my printing done. The staff remembers are amazing, great customer service and go at great length helping customers. For you to say it costed you more, maybe my suggestion is to invest in your own printer and save the trouble of posting a negative review."

"I went to this store to have an 11 page document printed. Pages are $.30 per page to print, which is fine. But they charge an “email surcharge” of $2.50 to email them your document. How is one supposed to avoid this “surcharge”? Flash drive I guess? I’m certain that would have taken more steps to use than the 3 clicks it took to print an attached document from email. There's no option to pre-order online. EDIT: Just got home and realized that although they charged me for all 11 pages, I'm missing the last 3 pages (shame on me for not checking!). EDIT 2: Called to get a refund, and they were kind and helpful. Gave 2 stars back. Ended up going to Waikoloa Mailbox and they printed my document for half the price."

"The service is exceptional. The staff is very customer oriented. They know your name when you walk in and greet you. They are very careful with my packages, offer help to carry heavy items."

"I had read about return packages gone missing at this ups store but had great service thus far. Then I sent a quilt back to Amazon. Walked in with my box, the guy took it apparently scanned it and off it went. But not back to Amazon so now I am paying for a quilt I no longer have. I will be much more careful next time I need to send something back."