NAPA Auto Parts - Parts Center Hawaii
64-1019 Mamalahoa Highway, Waimea, HI 96743
Hours open
Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM
Saturday:
8:00 AM - 4:00 PM
Sunday:
Closed
Photos
Location & Phone number
About the Business
NAPA Auto Parts - Parts Center Hawaii is a well-established car repair and parts store located in Waimea, Hawaii. Our convenient location at 64-1019 Mamalahoa Highway makes it easy for customers to find the quality auto parts they need for their vehicles. Whether you're looking to repair your own car or seeking professional assistance, our knowledgeable staff is here to help. With a wide selection of NAPA brand parts and accessories, you can trust that you're getting reliable products for your vehicle. Visit us today and experience the exceptional service and expertise that sets us apart from the rest.
Reviews
"The counter folks are always helpful and friendly. Parts are good quality. When a part is out of stock it's usually available the next day."
"Best service ever from the guy at the front desk. He tested our battery and charging system. Great customer service and very helpful and knowledgeable. One of the kids might have left a light on enough to kill the battery. We are on vacation checking out all the spots. Went to Tex drive in ate Malasadas and afterwards our car wouldn't start. Had these solid guys jump start our vehicle. We went straight to car quest in Waimea and they could not help us at all, in order to test the battery we would have to take our battery out and then they can test the battery. So thank you Napa you are much appreciated! ❤️"
"I called ahead; yes, they can test my battery. Waited my bit in line then a gentleman tested my battery, it failed. I asked to purchase a new battery, the phone rang, and he just stopped serving me completely!!! I had to get another counter person to finish getting my battery request taken care of. HOW COMPLETELY RUDE!!! The second counter person did fine, like I expect from NAPA. The first guy...still on the phone when I left. Not a word to me or an apology for being rude and just leaving me hanging. The sign on their office door for the employees reads something like, "People won't remember what you did, but they will remember how they were treated." Apparently that guy didn't read the sign from his own management. I will remember and I will tell the story to all my friends, too."
"Customer service is shoddy at best. Twice they've forgotten my parts order on their delivery runs. Multiple times, when I've called to place an order they simply "don't have" the 5 quart oil listed as "in stock" online. Today, I stood in the rain for an hour waiting on the delivery they forgot and the best response I got was equivalent to "whoops"."
"Glad they carry a good selection of 3M products. The emblem glue I needed was not something I could order in. This keeps me reminded why you need to buy local, if not they will not be there when you need them. Really helpful staff, good location too."
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