The UPS Store

"The team here are friendly and helped out tremendously with my move, 4 or 5 huge boxes total and they packed it all for me and made the process easy and seamless and they even gave me tips to help me save some money. Jena and her other associates are the best. I shipped a full tower PC which weighed almost 50lbs and arrived at destination in perfect condition."

"I wish I would have read the previous reviews before entering this UPS Store to return two Amazon shipments. My one star rating is mandatorily generous; it should be zero. I attempted to return two Amazon items, per the instructions in my Amazon return message. The man and woman employees present showed me a laminated card that said my items must be wrapped in a box or brown paper bag. My items were already in cardboard boxes. I asked why I couldn’t return the items in their original boxes, and the woman employee said they must be in another box, essentially a box in a box. I opened my Amazon return message and read the instructions aloud “securely pack your items in a box… show your QR code to the store asscociate…,” which is what I did. Nowhere in the instructions does it say to place the box in another box. The woman employee didn’t seem to like this and demanded that my return be placed in another box. Then she started rudely quizzing me about the boxes that my items were packed in, asking about shipping labels and were these the original boxes that were shipped to me. Frustrated with the situation and interrogation, I said “I guess I’ll go to another store,” to which the woman employee replied “that would be good.” I drove to the UPS Store in Kapahulu, and this store happily accepted my returns in the original packaging, no questions asked, and hassle free. I took the time out of my day to return to this store and inform the woman employee that the UPS Store in Kapahulu returned my Amazon items in the original packaging, and the Kapahulu store would be getting all of my future business. She condescendingly replied “Oh thanks so much. Bye bye.” I echo previous review recommendations, take your shipping business elsewhere and avoid the unnecessary frustration and inquisition at this UPS Store location. In the future, I will gladly drive an extra 10 minutes to Kapahulu to visit the UPS Store that graciously helped me."

"Zero star rating is accurate for this place. Avoid this location. Rude and unhelpful. Worst “customer service”, if you can call it that, ever encountered at a UPS Store. There were 3 employees not doing anything except giving us a difficult time to make a return. They curtly told us to get out of the way so they could help other customers, and there was no one else there! The overall google 2.3 stars is overly generous. OTHER UPS locations often waive having the Amazon return unboxed or offer tape to seal the box for FREE. Don’t patronize this UPS location. They obviously think the customer works for them, not vise versus. We definitely will never go back and will share our experience to warn others."

"Came in here twice, the first time I had to ship a coffee machine back to the manufacturer. The lady who helped me wanted to charge me $80 for the box and bubble wrap to send it out! I took it home and got it packaged in a box for $13. I went today to return something to Amazon and the same lady was rude as hell and not helpful. Then I accidentally knocked down her display while trying to leave and she started yelling at me. It was an accident and nothing broke. Why is some crazy lady yelling at me when I came up here store for help. I will never go into that’s store again."

"This is the closest store to my house. I used this place a few times. There's always been a Korean lady (I don't want to call her lady), anyway she's very, very unkind. Ask her something, she changes her face and speaks very aggressively. I don't think she can work as a customer service worker. I will never go there again. never ever. I don't want to ruin my mood... with a woman like that."