The UPS Store Schofield Barracks, HI 96857

"Be careful sending stuff through this store. The guys/kids they have working here have awful attitudes, are rude and unprofessional. Even when they have made a mistake. I've never had a good experience with the employees at this store."

"The old lady working there picked up my mail said she has to log it and i need to wait for a text. Sat around for an hr. The guy working there is super nice but now cabt find were she hid my package. If your stationed here use ur company mail room, if you have to make a return even with a prepaid lbl they still charge you just fyi"

"I’m starting to think that UPS STORE is trash. $25 to ship a small box from Oahu to Maui??!! That’s wild. Apparently I should have gone to USPS, but its too late :/. Between the nickel and diming and upcharging customers for tape, and overpriced shipments, I think I’m good."

"Was worried at first due to the negative reviews over Amazon returns but I had no issues. Returned two packages with ease. All I needed to show was the barcodes. In and out :]"

"Shantell (gray hair , light skinned woman) has 0 customer service . She is extremely rude . The other employees I have experienced there have still been at least respectful even if they are direct with customers and stressed because of short staff . They still help me as much as they can and if I have to wait for something they let me know and I happily oblige. Shantell will talk to you as if you’re dumb instead of politely letting you know what you need to do in order for your service to be completed . If something is self service there is a way to say that without making someone feel stupid . I specifically try to avoid coming in when she is on shift because every interaction no matter how polite I try to be is negative and demeaning . I have dealt with a lot of different employees and worked in various retail positions and she has no respect for customers. I plan on closing my mailbox and encouraging others to go to another UPS store , USPS or another mailbox service provider than this location because it is ridiculous . I don’t have to interact with you for long but if you manage to be that rude in a short time repeatedly to a patient customer who is not causing problems I don’t want to have that everytime I come to pick up mail. Search for other mailbox services on the island ! There are many available locally and much more friendly and helpful."