Hilton Vacation Club Polo Towers Las Vegas

"I reserved a 2 bedroom room several months ago and even messaged the hotel a few times advising of my late check-in. Upon arrival at 11pm, I get to find out that they somehow got "overbooked"... that's the fancy way to say they messed up and gave my room to someone else so here we are, after almost 6 hours flight, standing in the lobby waiting for someone to make magic and find me a room. They wanted to give me 2 small rooms, which I refused because we are 4 with 2 kids that can not sleep together. So far, this place deserves zero stars. To continue after we finally got our room, this place is actually very nice, especially if you want to save $ and cook here. The hotel gallery doesn't show the details of the full kitchen, which is something I wanted to know, so for those who wonder the same, they do have the basic cookware needed to make your own food and all dinnerware needed for up to 6 people (in our room). I am sharing pictures of all kitchen items you will find here. After my check-in nightmare, this hotel is definitely a good one. I receive daily text messages from room service asking if I need anything, so the communication here is great through text messaging. I do not like the a/c system, I like sleeping with 65°F and the room doesn't get as cold enough for me. The lowest setting in the thermostat is 66°F but it didn't feel like it gets that cold. The a/c vent is on the wall, almost touching the ceiling, and i can't make the air blow towards the bed, so a good recommendation is to add ceiling fans in all bedrooms."

"Right in the middle of the strip, this place is a gem. The front desk was very accommodating and was able to check me in early since my flight arrived early. I really appreciated that, I was ready to leave my bag and stroll around but they offered more than I can expect. Well done. This place is clean and well maintained. Disregard the improvement behind the building but in all honesty I barely heard any noise from the construction. I am happy that my room has its own coffee maker, fridge and microwave not that they don't have coffee at the shop but just the convenience that I can wake up early, enjoy a cup to wake up my senses. I can warm my leftover food anytime. Thank you Hilton for the wonderful stay, it's not just a bed to sleep, it feels like home."

"We've stayed here 3 times and it's always been good never anything to complain about. The downstairs market was really good as well as the target right near the hotel. All 3 times we got conjoining rooms/family suites and they are brilliant, they always feel like home and we never want to leave, the rooftop is amazing to look at the strip and you can see a bit of the sphere. We walked pretty much everywhere as the location was amazing. The staff is always so friendly, walking around they will always smile."

"The people here were very responsive to our needs. We had some plumbing issues that they resolved within 20 minutes. I loved the view from our room, even with the construction happening below. I loved the location. We were able to walk everywhere we needed to go. I will definitely stay here again."

"“Outstanding stay at Polo Towers! Despite the neighboring party, the hotel’s impeccable handling ensured our comfort throughout. The location was perfect, the room spacious and pristine, with stunning views. Double sink bathroom with jacuzzi tub in my deluxe king room. While valet-only parking was the norm, the attentive staff made the process seamless. Can’t wait to come back!” Maybe .. However I’m still trying to figure out if I get the same amount of points as a double tree."