Wells Fargo Bank 5100 Neil Road, Reno, NV 89502

"Something is wrong with this branch. On multiple occasions, I've tried to withdraw or transfer MY money from MY account, but been denied because it was "pending". Even when the app showed the money as available, the teller (and manager) told me it's not. And every time this has happened, I immediately drove to another branch in Reno, and was able to take out the money with no questions asked. None of the Wells Fargo branches are great, but I definitely avoid this one now."

"Last Thursday June 15, 2023 I went to this Wells Fargo located on Neil Rd & S McCarran Blvd Branch Reno to cash a check. My 3rd one in last 3 Months. What a surprise to me this time as they asked me for 2 forms of ID full SSN my position at work and so many other questions in the 20 minutes time period. When they they were ready to cash the check another guy came over JUST TO ASK TO GO SIT DOWN because it was gonna take another 20-30 minutes to cash it. This was a payroll check from Wells Fargo. TOTALLY NONE SENSE to me especially when I cashed 2 payroll checks at same location same Business payroll check. If I could give them 0 stars I would. Please avoid Wells Fargo ( PARTICULARLY THI LOCATION )."

"Came in today because I've been having issues with my mobile banking that is connected to my savings account and I also wanted to set up a checking account The older gentleman told me he can help me with both of those things. Well he only helped me set up a checking account and then rushed me out the door after giving me a very weak attempt at trying to help with the mobile app. I explained to him that was the main reason why I came in and he just gave me a phone number to call which was the same people I had spoken to several times about this issue and who had told me to go into a physical location to deal with this issue. So now I moved all of my money into my checking account and because the person wasn't competent enough to help me fix it now I don't have access to my money until I get my card in the mail"

"Personally for me this is where favorite Wells Fargo bank spot. Lines seem to be always short and the bank staff are always nice. It doesn't seem it's has been that long, but I been with Wells Fargo for 20 years now and they have always treat me good. Yes, there have been a couple minor issues, but they have taken care of it each time when I did."

"Why is the drive up teller closed? Two days in a row the drive up is closed. It is hard for me to get around due to injuring my knee and for 2 days I have been trying to get money in small denominations out of MY account, but can't because I can't get get around too well. I came Friday at 3 pm and the drive up teller was closed. I came again Saturday and the same thing. There is a line of people standing outside, I can't stand for that period of time. Where is the customer service for customers who have a hard time getting around? This is such a disappointment. This makes me want to re think where I bank. I need access to my money!!!!! Way too take care of your customers Wells Fargo. Way to go !!!!"