One Nevada Credit Union

"It's a good credit union. They always help with whatever I need and have good staff."

"Been banking here for 10+ yrs, and well i have had multiple surprise fee's multiple complications with using my card, they are not compatible with bill payers apps. There is the monthly $5 fee to have them hold your money, unless you have $2,000 in your checking, they also do not noterize documents. There customer service is horrible. They have advertised contactless payments but have never followed through with setting up atms. They are next to no banks around town. And just overall a really bad place to bank. Might i mention they arnt even a credit union but instead just use the name."

"The worst credit union have worked with the fraud departments the worst. I called them after I found out that my card number was being used to make purchases. It's been over a year and I still haven't resolved this issue and calling them is almost impossible And after I reached someone they hung up five times. I emailed but same issue this credit union gets a 2 for a reason everyone has issues. At the end of this month I will be taking all my saving and moving it to a different bank I definitely can't trust a bank that can't even figure out how to deal with a simp fraud issue."

"I’ve been with this bank for over 30 years and I’ve had it! They’ve never had good customer service and their services are recently dwindling all together. What kind of a bank doesn’t offer teller services? Only in Reno, they offer teller services in Las Vegas so what are we here in Reno? Unworthy, of the convenience of dealing with a live person? Over the years, I have been treated rudely by the tellers time & time again and every time I thought, “I need to move my accounts” well I’m done! The last time I was at the branch a guy was cleaning the drive-through ATM. Since they cut the teller service don’t you think at least they would add another drive-thru ATM machine? Not this bottom feeder credit union. They don’t care about customers. I WILL really take my money out of here now & move it somewhere else! I’m currently researching to find a different credit union. This IS the worst credit union I’ve experienced."