BMO

"After 8 years, I threw in the towel!! Basically useless when it comes to helping clients. When I did go in to close out my accounts, the human atm didn't even ask why! Zero client retention skills. Fraudulent charge to my account, to bad for your luck they say. I cant believe they let a teller just closeout my accounts with no managerial input whatsoever. All my money is going over to Chase, don't give yours to the Canadians who don't care about you anyways!!"

"I had the worst experience when I called and spoke to a lady named Cathy. I had explained to her what the issue I was having regarding their fax number since I keep getting a failure notice from both numbers given to me prior to calling and speaking to her. She tried giving me a number again but since I was already given 2 different numbers prior, I started talking to let her know what numbers have been given to me already but she just started to sound upset and started yelling at me on the phone. I had told her calmly that she didn't have to yell and she just hang-up on me. I called back again 3 different times after that and they would pick-up and purposely hang-up the phone. Mind you, I am also just doing my job and as part of it we have to call the bank for account verifications of our clients."

"How can this national/international bank be short on staff for years? Running the same "higher than expected call volume" for literally years, but making record profits over and over. The most useless bank i've ever used, transferring my money out after they cancelled my personal card, instead of re-issuing a business card, and then wasting 45 minutes of my time setting up a new PIN. Unbelievable."

"I have been a loyal Bank of the West customer for more than 30 years (when it used to be Truckee River Bank). Customer service at the branch has always been fine. But I no longer live near a branch. The savings account which I opened as a small child, and had no minimum balance was at some point changed to require a minimum balance. The bank didn't even have the decency to tell me that my account was below the minimum - they just started charging me $5 per month. This is the sort of thing I'd expect from Bank of America or Wells Fargo."

"I was a Bank of the West for over a decade. The customer service has continued to go downhill as the banking fees have gone up. Want to use another banks ATM? Bank of the West will charge you $7.50...to withdraw $20. Switching banks is a pain, so you’d be better off avoiding this place entirely (although the Kings Beach, CA branch stuff are helpful & friendly). Reno branch has botched or miscommunicated terms of every account I opened with them. The bank is consistently closed due to ‘system outages’. Weekly. And don’t expect them to call you back. Greater Nevada Credit Union is down the street, fee free, and they bank with integrity."