First Independent Bank

"I’ve been with this bank for 20+ years. They always deliver on customer service…every time. Thank you to Jessica and her Team for always ensuring the most efficient, quality banking experience."

"I had an issue with my account, it was quickly addressed by management, Laura V. from the Kietzke branch, even though my accounts were opened at the Robb Dr location. Laura was kind, understanding and fixed my problem immediately."

"If I could give 10 stars for this bank branch, I would. It is, by far, the best First Independent branch of all in the Reno/Sparks area. Jessica and her team are courteous, professional, and always easy to work with. I was told a bit ago that management has decided to close this branch, and I think this is a very poor decision by the bank senior management. I will go to the other branches now only when I absolutely have to, and will definitely not look forward to the experience."

"Everyone is super helpful at this branch and very professional. Zulema is consistently welcoming and has a great attitude. Everyone at this branch is. I witnessed the manager dealing with a customer one day who wasn’t happy about something and she handled it In such a professional way that it seemed to change his attitude. It’s nice to be able to have a more personal relationship with our banker as opposed to a large branch where the players are always changing."

"Everyone at this bank has been super helpful to our organization. They know us by name and really helped us a lot when we changed banks. Zulema has a great personality and is fun to work with and she has a great sense of humor. The rest of the staff is just as helpful. The staff at this bank is always quick to answer our questions or connect us with the resource that we need. It’s refreshing to have this kind of service."