VCA Kapolei Animal Hospital 91-579 Farrington Highway, Kapolei, HI 96707

"Two stars only because staff is friendly. Customer service was also friendly, but I did not get a full resolution to being charged for 2 years with no dental cleaning. I was offered 1 year refunded and 1 year in-clinic credit (when I really have no desire to return). I do not recommend bringing your pets here. They regularly refuse dental care for dogs with anything other than a perfect bill of health. They also look for everyone opportunity to refer you to “internal medicine” for follow-on testing, but they don’t prescribe anything in the meantime. I am glad I got a second opinion. Day 2 with my new vet, and I already had 2 prescriptions to help with kidney disease and a dental cleaning, whereas VCA Kapolei just wanted to charge me tons of money to test further with no actual treatment. I’m sad I didn’t take my dog to another vet sooner."

"Absolutely furious at being booked & charged $90 for a consultation that could not take place. I called yesterday to get a heart worm prescription refill for our dog and was told she needed to be brought in for a heart worm (blood) test before they would refill it. Naturally we requested an appointment for the test and the receptionist offered us an appointment for the next day. This was the main reason we brought our dog in. We were charged the $90 consult fee (and $100+ for an ear swab and clean they were only partly able to complete) before being told that it is still too early to test her for heart worm and we have to wait and bring her back next month for the test. This is not the first time we've been inconvenienced by Kapolei VCA, they previously had us bring her in a second time because the first vet we saw was a temp, and they would not prescribe medication for the dog until a member of the permanent vet staff assessed her."

"Exceptional team! They not only made my family feel cared for but also took excellent care of our beloved Roscoe. Thank you for your dedication and everything you do."

"Husband chose to take his recently adopted pet to this location due to close proximity to our neighborhood. Not anymore. Although front office staff seemed pleasant, technician was impatient and unprofessional. Will continue services at Waikele Pet Family Hospital instead. Had better service with our previous pet who passed, and treated with compassion and care."

"I've been going here for almost 10 years, while some of their protocols can be a bit daunting and fiscally consuming I love the attention to detail, the wonderful staff, the follow through communication, and bottom line I feel like my fur babies are in good hands when they are with the medical team there. I recently joined the care club for my dog with the dental plan, and it's totally worth it. I encourage you to check it out if you're interested. Monetarily speaking it's a better way to go than ala carte if you choose to have you pups teeth cleaned."