Aulani Disney Resort and Spa

"Rooms are really looking out dated and the appliances need either super cleaning at the least or replaced. The staff is top notch as always. I'm a DVC member and this is one of my home resorts. Definitely will be back."

"Wonderful hotel and absolutely beautiful, ruined by a few very bad services. The bed was horrible for such expensive prices. Out of 3 hotels I stayed at this trip, this was the worst bed for a premium room The adult only infinity pool constantly had kids going in and no staff supervision to stop them. Out of the 6 days I stayed, I only saw staff walk by once through the area to check on things. Pool chairs were never checked either. I kept an eye out especially on busy day like Saturday and Sunday and noticed chairs that had towels with them and no one went to them for several hours when the policy was an hour max if you don't return. Throughout my 6 days, I only saw staff checking and removing towels on chairs only once, and it wasn't even the busy day. Photo pass experience was horrendous and absolutely killed any ideas of coming back. Waited an hour for a photo pass picture, by the hour mark, it was the 2nd set of back to back characters now. Because the line had gotten so long, they decided to first move the character to a different location with a generic brown wall behind instead of the nice koi pond advertised. Then they decided to make 1 picture only per family to speed things up. The photographer took it literally as snapping only 1 single picture for photo pass and moving on... all this after waiting an hour in line. Complaining to front desk about the poor service, the response was, we will have dual characters again tomorrow from this time to so and so. So the answer to the problem.... is to go wait in line again? Yeah I think I'm done with this place."

"This place is great. There is so much to do in the resort for the whole family. The day camp for the kids is great. The location is excellent close to the amazing beach and away from the business of Honolulu. The kids loved the breakfast with the characters and the food was really good. I will definitely go back again!"

"The 1-bedroom garden view villa was amazing. Amenities included a full kitchen, laundry and great views. The resort itself has awesome pools, hot tubs and a lazy river. The food options are very tasty and of course you can meet a few of your favorite Disney characters. Many events available throughout the day and into the evening. We really enjoyed the fireside story time with Uncle."