Regal Summerlin Luxury

"I absolutely hate this theater !!! This theater has horrible customer service. I went in to purchase 2 tickets. Supervisor messed up the transaction & gave my seats away. There was not another showtime for many hours. There was no apology or anything given. Absolutely no care. I asked for a cash refund & she refused since I paid with card. I don't trust horrible crew members with issuing a refund correctly. Hopefully I get my refund. I will never come to this theater again in my life!!!!!!!!!!"

"We came to this location to see the new Kung Fu Panda movie... at the check-in I realized that I purchased our online tickets for a different location. The customer service person gladly changed my tickets for that theater, and we didn't have to travel. All good experience. Will come back for sure!"

"On 12/26/23 between 9:30pm and 10pm My family and I decided to go to Regal Summerlin Luxury since we had never been there before. Really nice theater except one person, which is the concierge employee name Betty. She was extremely rude to my mother who is a senior, My Mom was asking questions about the posters that was at the table which we did end up putting money inside the tip jar for purchase of one. My younger brother was asking her how was her day going ? and she gave off responses as if he was bothering her. The tone of her voice and body language was just pouring out pure evilness and we had never seen this lady prior to that day so we did nothing to deserve that treatment. When it was time for us to go in our movie, we showed her the 5 tickets that we had purchased, instead of her saying what number theater we were in she just told us that it’s next to the men’s restroom Once our movie let out we hung out in the lounge area for maybe 25 minutes, to the left of us there were 2 or maybe 3 teenage girls who was sitting at a table, They get up to leave and apparently one of the girls didn’t push in her chair which I felt wasn’t intentional… So now here goes Petty Betty she literally pulls her mask from off her face and yells at the young lady “YOU GET BACK HERE AND PUSH YOUR CHAIR BACK IN NOW, PUSH IT IN RIGHT NOW” as if it were a crime for not pushing in a chair that wasn’t far from the table. I couldn’t believe that she was yelling at a customer to where the entire lobby can hear her. I stand up immediately to come to the little girls defense and had to let Betty know that it’s not cool for her to yell at customers and that she really messed up our experience as first time paying customers at that theater. I went over to speak with a manager name Carly who has short pink hair and did a verbal complaint against Betty. I’m not sure how much of a talk Carly had with Betty, but I’ll tell you how far I’m going to go… I will be contacting the District Manager Anthony to report her behavior towards the guest. We have never received service like that at a movie theater and Betty should receive disciplinary action for her actions towards My family and I and also those little teenage girls. We will never go back to Summerlin Luxury or even suggest it because of Betty. Thank you for your time and attention to this matter"

"The theater is just as the name says: Luxury. However, this is definitely reflected in the price of the movie tickets here. They’re super expensive, even compared to Regal Red Rock right next door! Movie tickets are super expensive these days, but somehow it’s worth it to be able to have that shared movie experience in a theater of people. My one gripe is portion sizes for the concessions. The drink sizes should absolutely be smaller. A small size should not be absolutely massive like it is right now. If you want a large drink, order a small for sure. The sizing is ridiculous. Also, I typically always get a small popcorn, since I’ve found that that size is just right for 2 people going to see a movie."

"Within the Downtown Summerlin Mall. This theater has smaller petite movie viewing rooms. So there is a more intimate viewing experience. And a lot of room in aisles so you are not bothering other movie goers. The theater is clean and offers a good array of food options. Popcorn was very fresh and Hotdogs were tasty. Staff was friendly and polite. Btw we saw “Killer of the Flower Moon” it was a very good movie. Despite it being a 3.5 hour long movie it kept you engaged in the plot line."