Central Maui Animal Clinic

"Maybe we should get used to bad customer service and out of date veterinary practices just because we are on Maui?? The front desk is rude when you walk in, and if you call they put you on hold without ever answering, not even an option to leave a message. The actual vet spends about 2 minutes with you if your lucky. Most your interaction with be with a tech that cannot answer a basic question and runs out to ask the vet to get an answer. Then to make it worse, it is outdated services that the vets on the mainland shake thier heads at. We are not a third world country, and pay a very high cost for all their services. I would hope they would have up to date practices in place."

"LOVE CMAC! They’ve taken great care of my fur baby in the past when my regular vet’s office was closed. My most recent experience with them was last week when they boarded my dog for 5 days and I will keep coming back for boarding. I looked forward to getting daily photos of him. I never have to worry about him getting hurt (he’s a dachshund) or escaping (it happened at a dog sitter)."

"All they care about is how you're going to make the payment. They hand over the pet as if it were a bag of trash, no explanation of what they did or how the animal was. I took my cat, and all they did was take money from me by putting bandages on. All the 'doctors' tell you different things. They are a disaster! I do not recommend it at all! Scammers! They have no love for animals, only for the beach. They play with people's time while laughing behind closed doors. When I took my cat, the first thing they did was give me a very basic diagnosis without much exploration. They said they had to clean her paws and bandage them, and I had to visit the vet again within 3 days. Today, when I went as scheduled, two emergency dogs arrived with us, and they told me it might take 3 hours to change my cat's bandages due to that. When they called us to pick him up, they made us wait another 30 minutes and handed me the cat DRUGGED without my consent."

"A feral kitten that adopted me started to rapidly decline and CMAC was able to get us in so quickly despite all the work they’re doing for the animals displaced by Lahaina’s fire. I brought in a feverish, lethargic, withering kitten and left less than half an hour later with a playful, cuddly, happy kitten who had her appetite and energy back. Although I could never put a price on what a happy healthy animal is worth, I was still absolutely floored to learn what my total would be. The entire visit, exams, and treatment all cost less than I expected to pay for the visit fee alone. Furthermore, in selecting the “kitten package,” everything we needed was covered, and when we return to get her vaccines and routine care in a few weeks, all costs will already have been covered by the kitten package that saved her life today."

"I took my dog to this facility on a Saturday morning and agreed to pay emergency visit extra exam cost. My dog had a problem with vomiting. The person that examined him- Anna, said he needed surgery asap. I agreed to have the surgery done. She called me later that afternoon and said the surgery was successful and that now the dog just needs to recover overnight. 8:00 AM the following morning, I received a call from a different “Doctor” (Naomi) and she told me the dog appeared to be fine and that she needed to sedate the dog in order to take his blood for testing. I resisted the thought that he would be sedated AGAIN after all the sedation, drugs, and pain meds he had just a few hours ago. After 2 calls and her continuing to insist. I simply told her- please do the best thing for my dog. A few minutes later, she called me back and said my dog’s heart stopped and he was dead. That dog was my whole world. Before the surgery, they charged my credit card approx. $4500.00, the following day they charged an additional approx. $2500.00 on my card. The last entry on the bill was $300.00 for cremation credited to the “doctor” that sedated my dog. Their office, directed by Michelle, instructed all the employees not to answer any of my questions regarding the line items on the bill or what transpired with my dog before his death. Incidentally, this “Manager- Michelle, was extremely rude to me on top of everything else."