7-Eleven

"Miracles happen. I don’t know if I dropped my wallet inside Nuuanu 7 Eleven store or outside, but the cashiers at the store had it with everything intact! 5 stars!"

"False Advertising and Very Poor Customer Service. I messaged the Honolulu Corporate office that I would be posting in social media. Last Sunday, I drove to this branch at 6am in the morning to purchase energy drinks. Within the refigerated displays, I noticed a posted sign indicating that there was a sale of 2 cans for $6 on a particular brand. I selected 2 of this brand, then proceeded to the point-of-sale counter. There were no cashiers, so I waited a moment. A cashier noticed me. After an awkward silence, I initiated a formal morning greeting. At least the cashier replied, then rung up the items. The resulting total was more than $7. With an initial shock, i stated that the sign says its 2 for 6. The cashier immediately responded, "That's what the register says." Quite peculiar that this is the only 7-11 branch that lets the cash register determine executive decisions. This branch happens to be the one attached to the 7-11 Honolulu corporate office. I paused. Then the cashier said, "So, no need then?" (Notice I express that "the cashier said" -not asked). After a secondary shock I replied for the items to be placed back since I had chosen them for being on sale. At the other 7-11 branches that I visit few times every week, the cashiers always went to double check the sign posted. I have even had cashiers honor the sign even if it recently expired. I walked back, removed the sign, crumpled it, and left it on the front counter next to a person im hoping was the supervisor on duty. I"m a manager in sales overseeing 30 employees. If a similar incident occurred, i would have ran out, greatly apologized, and even offered a discount. So far, i received a message from 7-11 corporate saying sorry for what i experienced, and that my feedback would be relayed to Operations. Not even a coupon or gift card for the trouble. I wasted my time and effort (got up to wash, prepare, and change my clothes) and fuel to visit this branch only to walk out empty-handed due to False Advertising and Very Poor Customer Service."

"So happy we found some Beatboxes here on our visit to the Island. They should try to stock the new Hard Tea flavor though, would love that."

"The wretched woman at the counter double charged us for our items and then told my boyfriend it was because he is in there too often (??? We haven't even been on this side of town in a few weeks). She refused to give him the money back and, when I sent him back in to get her name, she lied and said "Sarah." Seems like she found a way to pocket some cash on her shifts. Hope she uses it to get good comms in jail. **I tried looking up contact information for the owner/manager, but couldn't find anything online."

"Went there to get gas and snack. Micronesian woman(?) rang me up and I scan chip card and didn't work 2x in a row, no sorry, slide, still after 3 said you should just pay cash. Went to Don Quixote and boom first time, good. The machine is faulty at School and Nuuanu 7-11 with cashier mad or in denial, after trying outside twice at pump had to go in it said.(disg scanning card at pump near 615pm at"