Urgent Care Center (DDHC)

"Came here with a really bad upper respiratory condition where I could not breathe without coughing. I spent nearly 2 hours waiting in the lobby just to be told they were going to test me for RSV and released me with some mucinex. It wasnt RSV, so I still have no idea what is killing me. Overall I wasted about 5 hours here."

"I called the nurse advice line, over the phone I was advised to be seen here within the 24 hours of my call. The nurse at the urgent care with the last name Anderson took me in today, took my vitals, but she was lecturing me for not having a regular doctor. In her own words she said, “You have two babies, you’re not going to wait to die to see a doctor”, having said that, she continued to argue with me that I am wrong for not having a doctor and made a big deal about it."

"I have come to this urgent care because it is closest to my job. My last two experiences here were absolutely horrible. A few months ago in June I came in because while walking I felt and heard something snap/pop in the calf. The pain went from 0 to 10 immediately. I was seen by Dr. Dan Kwok and he treated me as if I was faking this injury. There was a complete disregard for what I was experiencing. I left that urgent care and had to go to a civilian ER where immediately the doctor was concerned about a possible blood clot being the reason which she explained to me could be very serious and dangerous. I was treated with much care and concern at this civilian doctor. Last week my supervisor saw that I was sick and its something that seems to be chronic as it happens quite often. My supervisor told me to go to urgent care and I did. Even the nurse who saw me first said "I can clearly see that you are sick." Once again I was seen by Dr. Dan Kwok and once again he was awful. The way he spoke to me and even looked at me was incredulous to say the least and I spoke up about the way he was staring at me and he laughed it off. He had an attitude of "well what do you want me to do about it?" how about... Your job. Went to google after my appointment and the reviews line up with the exact treatment I received. I would rather drive 2 hours to a different urgent care facility if need be than to ever come here again."

"The one star is for the great service I recieved at the front desk (woman with the red hair) and the young man who took my vitals… other than that, ABSOLUTELY NOT. I read the poor reviews before coming here, but I felt that my needs were very quick and simple. I had been to my primary care provider twice within two months for an ongoing health concern that we could not rectify. Due to being off work today and her not having any available appointments, I came to urgent care. The way I was treated by the doctor was uncalled for! He came in, did not introduce himself, dismissed my concerns, and made me feel like I was lying about my condition/ trying to obtain medications. He took a brief look at me, made his assumptions, and denied care. Everything I said, he questioned. I have never seen such lazy and rude bedside manner before."

"I must say that after reading most of the reviews I was skeptical about coming here but I did. I arrived at 0945 and was sent out to the tent at 1000 to wait for the physician to call which was not long. I received the call around 1009. After speaking with him I was called back and given an injection for my sciatic nerve pain and a prescription for my sinus infection. All of the staff was very professional and helpful. This is a plus because as nurse you watch everything especially how the patients are being treated, great job team, keep up the good work because you never know who's going to be coming through your doors."