Pottery Barn

"It was Super Beautiful and very X-mas in there. Nice to walk through. However, I was looking for small items to ship via post that are novel, clever, useful, interesting, light, not crazy expensive, but also not cheap rubbish. I had a few go to places back in Phoenix for such things at the finevarts convention center gift shop. So many novel items for home, office, work, kitchen, music time et cetera... I found Potter Barn beautiful, but it didn't have what I was looking for. Loved walking through it though. So beautiful!"

"I Purchased a beautiful canopy bed and was very excited when i was told shipping would be 2-3 weeks. Its now been 4 month and i still have nothing. I was charged $260 worth of interest on their in store credit card for a product i never recieved. It would have been double that but i decided to pay the card off after 2 months. The first rep i talked to said if i canceled my order i wouldnt get refunded for shipping cost. Idk how thats possible since nothing ever shipped. Finally i got a rep that was able to talk to someone higher up to get shipping refunded. I still wont know if this issue is fully resolved until i get an email update on monday so fingers crossed i do get a full refund as promised. But basically they got 260 dollars out of me for litterally nothing. Just a headache. Beautiful looking products but god these guys suck."

"Would've given 5 Stars, but one of Green Valley store's designer has a bad attitude, rude and pushy. I guess she's proud of her New Yorker aggressiveness attitude. If management doesn't care about the way she runs her mouth, not much one can do besides make a drive elsewhere or order online. Honestly, she needs to work in a environment where she doesn't have any type of communication with humans or even animals."

"Very disappointed in this location, we requested an in-home consultation after we bought a beautiful large floor lamp, we left all of our contact information, and we were promised they would reach out to us. No one called, no one followed up. Actually not that surprising since they were quite dismissive in store at all requests and not very eager to help. Was it our skins tone? I don’t know but seems quite odd! Avoid this location at all costs."

"I am very disappointed in Pottery Barn and their customer service. I purchase the Hart Round Reclaimed Wood Pedestal Extending Dining Table, Black Olive, 63" - 79". It was delivered on 4/5/2020. We have never moved the table and have only used the built-in extender maybe 12 times at the most. We recently had a dinner party and opened the extender to allow for enough people to sit around the table. As the night went on, the top of the table became loose. It was easily moved by only resting your arms on the table. I called and emailed with customer service several times and was only advised to call Furniture Medic, a separate company here in town. I called and texted that company several times and still have not received a call back. I told Pottery Barn, I didn't mind paying for the repair but they do not offer that service for their products. In my opinion, their product should last more than 2 years and 1 month and if it doesn't they should be interested in making it right, especially if clients are willing to pay for the service. I will never shop at Pottery Barn again."