Casper 2115 Festival Plaza Drive, Las Vegas, NV 89135

"My wife and I purchase a mattress at this store during the pandemic on 8/29/2020. We were skeptical that the mattress would last due to it being in a box. The Nova Hybrid was very comfortable, and we were assured that if the mattress had an issue within the 10 year warrantee it would be resolved right away so we were sold. The mattress was great until just over the 3 years then we both started experiencing back pain. The back pain incurred for my wife required several chiropractic visits to correct. Mine took about a week and a half to recover and we have had to resort to sleeping on our bedroom floor using a blow-up camping mattress. We called the local store to see what could be done and were told to call support. We were asked to provide photos of the mattress with 10lbs of weight in the areas we felt lack of support and where we felt support. I used a 15lb kettle ball and the images shows the ball was much more sunken in the areas we sleep. After much more back and forth with support we were told tour claim would be processed. After several days of no follow up response, I tried reaching out via email but nothing. After calling support and complaining I was finally told that our model is back ordered and there is no estimated date which was not acceptable. I called support again and was finally able to get a supervisor the phone. She seemed sympathetic to our situation and said as she would investigate it and call me back with a solution but never did. At this point I have nothing from Casper showing there is an order to replace the mattress other than a verbiage in email that it's back ordered, and they will contact me when there is a status change. 2 weeks into this process we are still sleeping on the floor. We are not large people and IMO this is an inferior product that will fail. I would advise to stay away from Casper mattresses or any mattress in a box for that matter. I will try to update this review if I get something back from Casper. A very regrettable purchase."

"Cannon is awesome. Go see him for a great experience and a great mattress."

"Purchased a new mattress and bedding from here and we love it! The customer service was awesome as well. Iesha was so kind and patient with us. She answered all of our questions and even followed up with us a week later to see how we were enjoying our new bed. Highly recommend this company and their products!"

"Had a stellar experience! Getting my bedroom updated with a new mattress was seamless and sleeping incredibly now!"