Lovesac 2120 Festival Plaza Drive, Las Vegas, NV 89135

"The salesperson Sotmo was very friendly and knowledgeable. She didn't pressure me and showed me how the pieces go together and did the Stealth demo for me."

"I bought a $7000 couch from them. They sent it to the wrong address actually the wrong state! I have been trying to get in touch with them actually. they keep saying they’re gonna call me back and they never do. So now I am in a brand new home with no furniture and my couch is in another state, and I cannot get any help at all from their customer service so customer to be aware they take your money and they do not care about you anymore !"

"The salespeople were very nice and welcoming. She explained and demonstrated the product well. Very happy to have machine washable covers. We were a bit puzzled as to why we have to assemble a couch that costs 10k. Made us feel like idiots for buying it. There should be an option for assembly. IKEA has that option. You can do better."

"Great experience. I’m unable to place order online due to having a Hawaii billing address and the Summerlin store where we originally saw the pieces in person, was always such a help. They placed both of our orders - our initial a few years ago and the additions we needed recently. Will continue to call them for everything."

"I love these couches and accessories but the staff in Vegas at the Summerlin store was very disappointing. Young, Not friendly, and less than familiar with the product. Went in with my husband to show him the product and purchase a set for a new house we’re building. My husband joked around with the young salesperson, but couldn’t even get a simple smile out of her. I asked for their more expensive fabrics and the young girl just looked at me and said “they’re all the same quality” so I asked about the different price options and got an attitude when she replied “you can easily see them in the color samples for yourself”. My husband and I looked at each other and instantly, yet silently, decided we would NOT be purchasing from this young woman with an attitude beyond her years. Too bad, her commission would have been very nice for the holidays. We’ll purchase elsewhere!"