The Queen's Medical Center - West Oahu 91-2141 Fort Weaver Road, Ewa Beach, HI 96706

"Just to see a specialist (e.g. gastrologist Dr. Hamade) not only will you get charge with the specialist but they will also bill you a “facility fee” bill due to that doctor seeing you at that “clinic” rather than a regular hospital I guess, that is almost equivalent to what the doctor charges ($300). Altogether, just to see a specialist that spends 15 min informing you what they saw on an ultrasound and asking you basic questions and explaining what is causing you pain and refer you to another doctor that does the surgery, you will get charge $600. The doctor seeing you for 15 min and the “facility fee” for $600!!! Ridiculous."

"took my son there for a high fever. they seem like just guessing things. no test is done other than covid which is negative. gave him medicine for fever and told me it could be this, could be that, so we just go home. Next day my son still has fever and seem in pain. My son is not talkong yet at 4 so he endure that pain and cant even let me know. Im able to make an appointment with his pcp but not until 2 days. His pcp found that he has middle ear infection and gave him antibiotic right away. I can't believe they didnt see this on our visit here at queens er"

"We received the best care from the kindest staff when visiting the ER for a broken ankle. Brittany at the front desk was absolutely exceptional and went the extra mile for us. I rarely leave reviews, but this time it was a MUST."

"My dad went in with a skin infection and fever on monday. He ended up getting covid and pneumonia. He was 93 and legally blind, severe dementia, and hard of hearing. No family member cud visit him. We were willing to sign waiver to not hold queens responsible. Mgmt said no they have strict covid policy. My dad was restrained on top of everything else. They said he wasnt eating. He was seen by speech dr and said he cud t be fed by mouth. He was aspirating. My dad gave up. He thought the family had abandoned him and left him there all alone. I had to call every day to see how he was doing. Friday they decided to let his caregiver come wearing protective gear. He decided not to which I respected. I told the dr can his son go instead of caregiver. They said no. My niece was trained in cpr. They said no. Dr said when am i going to take him home. I said im trying to get 24 care and hospice. So cold. Brought him home monday so grandkids cud see him. He passed on Thursday Queens mgmt was so cold and heartless. I blame them for my dads passing. He went downhill while in queens all by himself. So sad. Queens is low in my list of caring for patients. Go to straub. They care. Queens is just a business"

"We went into the ER with newborn on Christmas night. Although the wait was a while 1.5 hrs Dr. HOPKINS was amazing. He was so kind and nice. Gentle with our son and showed genuine concern. He answered our questions and then we were discharged. Before ending his shift he called to check on our boy that the bleeding had stopped, that he was eating, and getting rest. He even wanted to make sure we were getting rest and ok as well. One of the most kind doctors that really cares about his patients."