Martin & MacArthur

"Very enjoyable experience going through and seeing the works of different artists. Things we like were pierced master wood turner wooden bows. Also like the Tahitian Gray or black pearl necklaces. And finally the glass lost processing of delicate jewelry."

"UPDATE Martin & MacArthur very kindly provided me with a new watch. In fact they shipped it overnight. They responded to my email and dispatched a replacement watch immediately. If something happens to your watch, you may want to try contacting them first before sending it into Tense for repair. Thank you, Martin & MacArthur! OLD REVIEW WARNING - DO NOT BUY WOOD WATCHES - POORLY MADE AND COMPANY WILL NOT HONOR WARRANTY. I purchase a beautiful blue faced koa watch from here. It looks amazing. Unfortunately, after about 1 month of ownership - the watch stopped keeping time. Keep in mind, I have treated this watch with great care so I wasn't even thinking there was a mechanical issue. I thought the battery was bad. I took it into a watch repair shop to have the battery repaired. I watched with my own eyes as they took at the battery and said "the battery is fine." I thought - oh no. They then reset the time using the dials on the side of the watch and the watch started keeping time again. As I left the watch repair person said they if I kept having this issue it probably means the watch is defective and I should send it in. Guess what - I kept having the issue. After one year of having to constantly reset the watch (the watch stopped keeping time 6 times) I sent the watch in for repair. Please note that Martin & MacArthur don't make these watches. They are made by a company called Tense Watches in Canada. At my own expense I shipped the watch to Canada and just received an email from Tense saying that the watch is not covered under warranty. What? Why? They said the watch was "improperly repaired," which is why it doesn't work. I about fell out of my chair. It was improperly MADE! It stopped working before I ever took it in to have it looked it. I never have had an experience like this before so I want to warn you, reader, the watches may look nice but be very careful in purchasing them. If something is wrong with the watch (and its not your fault), Tense will look for a reason to not honor the warranty."

"Came here last year to buy some gifts and some souvenirs. They had great customer service and a very welcoming and homey feel to the store. I highly recommend coming here for a more high price or very nicely crafted gift or memento."

"Very unique specialty shop, all hawaiian handcrafted mostly Koa wood made, these items different from store to store and can't be found anywhere else."

"Had the best experience with Mitsue, She is full of aloha! She took me all around the store and gave me such valuable information. As we were strolling around the store I discovered a Koa cane which I’ve been looking for one for my father for years. It was perfect! She helped me with the purchase and I couldn’t be anymore happy about my purchase and experience at the ala moana location. Thelma was also very informative and together they make a great team! Great employees and great products!!"