Bob Arkus Custom Upholstery 501 Sumner Street, Honolulu, HI 96817

"Bob is wonderful, professional, responsive, and he goes beyond to back his work. He and his staff are very courteous and professional and I would highly recommend him."

"Bob Arkus is renown for his craftsmanship, excellence, and restoration of furniture, car seats, and commercial reupholstering. If you want to see some of his work in Hawaii? You should see it in Iolani Palace or hotels or restaurants. He comes highly recommended, six star rating. However, I stopped by his office for a visit and saw this child’s chair someone left behind. He didn’t know what to do with it, but caught my eye. It was vintage, not your usual chair. I asked for it and had him fix and upholster it. Knowing his craftsmanship, I was delighted and not disappointed! I am so thankful and have a place for it at home. Thank you Bob!!!!"

"Aloha, I finally got around to getting the interior of my 92 Ski Nautique redone and selected the superb professionals at Bob Arkus Upholstery. The finished product has been a game changer as the Staff was ahead of schedule and the boat looks amazing. I highly recommend this Company for superior craftsmanship and customer experience. 5 Star Rating and Mahalo"

"They replaced the cushions material that provide a comfortable feel to the cushions. It required real skill as they are curved. They were done a day ahead of schedule and even the exterior looks new! Outstanding, prompt, and professional service. A real pleasure doing business with people that are true craftsman"

"BAD BUSINESS!! STAY FAR AWAY! Don’t be fooled by the name, Bob Arkus is a Total Scammer, Extortionist and has NO Integrity as a business owner. No room for slimy scoundrels such as this on Oahu! I first emailed Bob some pictures of car seats that I had interest in having recovered. I didn’t get a response within a couple business days so gave him a call. Bob answered the phone and was agreeable in recovering my seats. He seemed excited about the job and stated: “I got my start doing custom auto interiors, sounds like a fun job”. Without any demands or constraints from me, he offered a timeline of 2-3 weeks and a quotation which was $1000 higher than his competitors for the labor of recovering my seats (I had already purchased the materials to recover the seats which he approved of), and I agreed to the higher price without negotiating a more reasonable price. He asked me to bring everything to him “sooner than later” so that he could get started. My wife and I took time off from work a few days later to bring him the seats and fabrics to allow him to start the job. Bob seemed like a friendly guy and seemed pleasant to me and my wife at that time. We spent about an hour going over the job: stitching for the seats, pattern choice and he made several recommendations that I accepted. After we had concluded our discussion on the project and were on the same page, we shook hands in agreement on terms and conditions of the job. I asked him if I needed to leave a deposit or any payment. He stated “no, I like to have the carrot at the end of the job”. He then said, I’ll text you progress pictures in a weeks time. Three days later, Bob emails me and states he is raising the price of the labor by $1500 when no terms or conditions had been changed since we last shook hands and parted ways. I had not at any time requested a short timeline or patterns other than what we discussed in person and was okayed by him before shaking hands. The last event that had taken place is when my and my wife spent an hour discussing the job, him shaking my hand and said that everything was good move forward as agreed. Despite this blatant offense of him choosing to discard his word as a business owner, his handshake and attempted extortion, I responded in a calm professional manner asking him to reconsider our visit three days earlier and reminded him that we spent an hour going over the job, and ultimately, he okayed everything prior us shaking hands and me and my wife leaving his business that day. I informed him that I was unable to increase my budget an additional $1500 for labor, especially since I had asked no more of the job than when we had last met and shook on the job. In a most childlike and bullyish manner, Bob responded with the message “Sorry, cannot. Seeya!!” I chose to respond in a more mature manner and decided to take the high road. As by his actions, I could clearly see his endorsement of corrupt business practice and did NOT want or trust him doing ANY job for me. I simply told him no worries and that I would be by in the next couple days to pick everything up-which I humbly and quietly did. Needless to say, I was most disappointed to realize that not only is Bob Arkus not a man of his word, a man of no integrity but furthermore that Bob Arkus practice of extortion and corruption is deemed acceptable and commonplace in running his upholstery business on Oahu. Do the honest upholstery business owners on Oahu a favor and use their services. DO NOT PATRONIZE THIS SLIMY AND CORRUPT scoundrel BOB ARKUS, WE MUST RUN HIM OFF THE ISLAND!! This review letter is also going to the Governor, Better Business Bureau and Oahu Business Licensing and Registration Division. A couple more experiences such as this sent to these officials will be sufficient to have the business license of Bob Arkus revoked permanently. If you have had a similar experience, I urge you do send your honest and factual review to these same officials immediately. Always Aloha!"