The Parkey Group, LLC

"Update: I was notified that a refund has been sent on 12/14 via email with the pretense that this is still my fault, and I was requested to remove this review. No recognition of their mistake and accusations, no apology was given for the stress and frustration they caused (Remember, this is a therapists office). It's obvious if I did not post this review I would not have received a refund by them. Due to this, until there is a major shift in their office management and training of receptionists, I can't, rightfully so, recommend this business as I fear this will happen to future patients seeking therapy. I feel bad for the therapists as they're great. SHADY, GASLIGHTING BUSINESS PRACTICES FROM FRONT STAFF THAT WILL COST YOU. THEY ARE ONLY HERE TO SWIPE YOUR CARD. GO ELSEWHERE! Story time. They will run your card without informing you of unjustified, unauthorized $100 fees. They charged me $100 dollars on 12/12 (Apparently if you cancel a 2nd time within 24 hours it's100 dollars $100. First time is $50) for a session on 12/07 that I canceled the night before via voice mail. In their eyes, this would be my 3rd cancellation within 24 hours. However, I left a message on 12/06 to cancel my 12/07 session, and I called on the 7th to confirm with their front desk, Jenna, making sure she heard my message and to reschedule a new visit the following week for 12/12.. Not once was there any mention of a $100 late fee when speaking with Jenna. Why wasn't there a mention of it? Why was I not charged a fee on the 7th after I rescheduled? Because I canceled the day before. Jenna (she's wonderful) did reduce my 2nd late fee to $50 which I do appreciate as I was sick that day. This third one is the one they are lying about. The following week came, 12/12, and a front desk rep, who is new, Asia, ran my card in the morning (8 hours before my session that day) for $100, not telling me beforehand, and not telling me when I called in 4 hours later to stop future sessions for a month. I was going to cancel yesterday and all future sessions and pay a $50 fee but I was told it would cost $100 because I had other 24-hour cancellations. 12/12 WAS THE FIRST TIME LEARNING ABOUT $100 Fees! I told Asia to keep my session for the day as I didn't want to pay $100 and wasn't aware of that policy. Mind you she still did not notify me of her unauthorized charge at this point. I only learned a few hours later after I checked my bank statement. So after discovering the charge on my bank account, I called and spoke with Asia, who told me that they charged it because of my cancellation on the 7th. To which I told Asia that I canceled via voicemail the previous day on the 6th and why would she just randomly charge my card. She said she was new, she could not refund me, and that I would have to use it as credits and to speak with the office manager about it to get a refund. After attempting to call the office manager on the phone, she said she would call me back. No call back. But I did receive an email. In the email, she flat-out lied. She was telling me that I verbally authorized a $100 fee on the 7th. 1) how would I agree if I canceled via a message the day before during after-office hours 2) when I called that day to reschedule why was I not charged if that was the case? I would NEVER agree to spend $100 for a fee that I can avoid, I would instead pay the $31 that I normally pay and make arrangements to go to my session if that were the case, which is exactly what I did on 12/12 after learning about the possibility of this fee. They said it's against their "policy" to refund. First off, you're not refunding. You're voiding a transaction while it's processing. Secondly, it's not your money to determine what to do with it as you CHARGED A CARD WITHOUT AGREEMENT/AUTHORIZATION AND NOTIFICATION. Honestly, what kind of practice would charge a ONE HUNDRED DOLLAR late fee for your 2nd time? They lied to me, and I'm sure they will lie again in their comment here to save face since you're unable to respond to comments on reviews. Look elsewhere!"

"I have enjoyed receiving services from The Parkey Group. Our therapist is amazing and has been a God sent. We do appreciate the good customer service and we feel welcomed there and haven't had any issues since being patients. Thank you."

"UPDATE: Thankfully there was an understanding of sorts and we definitely feel if you go to this location request to work with Rebecca directly. If we did we think it would've gone much smoother. Reaching out for help is a difficult and touchy subject for some. Thank you and good luck. Unfortunately this business does not have their stuff together. Bad communication, Bad customer service, Bad vibes. When a patient comes in and discloses their personal/private information to you they shouldn't leave feeling duped or discouraged. If you go here that's exactly how you'll feel. Therapy should make you have all kinds of feelings but not those. They are DEFINITELY there to just RUN YOUR CARD. Taylor mislead us in so many ways down to the process of insurance and how our appointments would be scheduled. Simple paperwork/disclaimers should not be sent to children. Disclosing that Allison is only a Intern would have been key in our decision to move forward with services as well. So many red flags here. Rebecca should really reevaluate who she has representing her and her company."

"Our clinic (The Fertility Center of Las Vegas) began using Rebecca Parkey, Marriage and Family Therapist, as a mental health resource for our patients struggling with infertility. For some patients it is very important to have a professional to speak with to help them through the emotional rollercoaster that is infertility. Rebecca’s experience in couples counseling, cognitive behavior therapy and individuals with trauma helped us to work with her to develop a new program for our doctors and staff. This occupational training has developed into a robust program where our staff is able to meet regularly with Rebecca in small group meetings to work through such topics including “How to Communicate Effectively and Set Expectations for Patients”, “Burnout & Work Life Balance”, and “How to Deal with Change in the Workplace”. These programs are suited to address the topics that are beneficial to our staff and help them to have a way to learn positive way to work through these issues as individuals and as a team. We look forward to continuing our ongoing occupational coaching with Rebecca and developing the program even further to promote a positive and healthy work environment for our staff."

"I refer many fertility patients to Ms. Parkey and appreciate how thorough and responsive she is with them. Infertility is such a sensitive subject that hits so many triggers, I am grateful that I have a thoughtful professional to refer to who can help care for them. I also appreciate that she helps to keep our staff supported as well in what can be a very emotionally challenging job."