Hair Of The Dog Grooming Salon

"Put simply: Way too much miscommunication. I feel like none of my requests are done. My shitzu has been shivering all winter long and was bleeding at our second visit. So I won’t be going back. ******************************** If you feel like reading all the details: A woman recommended this location to me with specific instructions that I should only get my dog groomed from Steven. First visit: I asked for Stephen, he forgot to file my dogs, nails, but quickly corrected the situation as soon as I mentioned it. Everything went fine, I loved my shitzu’s cut. Second visit: I figured that if he was so good, and he was the owner, the rest of the staff must be phenomenal too. So I did not bother asking for Stephen. The dog groomer told me that my dog was matted and was going to need to be shaved completely down. I was not very happy about it, because winter had just started, but I figured that it was my own fault, so I accepted the consequences. I was very unhappy when I picked up my dog - her cut was very awkward and she was bleeding from when she got her nails cut. Third visit: I specifically asked for an appointment time with Stephen. I specifically mentioned that her body was barely growing back, but that her tail and behind her ears were matted - so they would need to be trimmed down to match the rest of her hair. I also specifically said that I did not want a bow this time (because they are not really using bows - It’s a course rubber band with some silly feather thing on it). - When I picked her up, her entire body/head/ears had been shaved completely down (FOR THE SECOND TIME THIS WINTER). - she had a nonsense “bow” tied to the top of her head - Steven was NOT the groomer, as I specifically requested. I am beyond disappointed in this place. I keep thinking that I will give them another try and I will find ways that I can fix my communication. But seeing my gorgeous shitzu as a shivering naked mole-rat is making my anger grow. I won’t be back there. I am Very disappointed. I have attached photos of my dog after each of the grooming sessions. She started out so cute & has just been progressively make uglier smh"

"If I could give a bonus star I would! My snoodle Brody has been going to Hair Of The Dog since opening day. Years before I met the owner Steven at another location. He’s always shown the upmost love and care for my baby who has separation anxiety. Steven worked with me to get him on the best routine and was always so patience with him and his process. If you want the upmost professional dog grooming this is the place. They are now like family. My baby stays cute and clean! Thank you guys!"

"Josie is amazing. Both our dogs adore her and are eager to get groomed. The fact that they love her and are happy to see her shows how kind and gentle she is. Also, her work is spectacular, the dogs come back looking excellent and feeling visibly proud. We cannot recommend her enough."

"I brought my standard poodle twice to Hair if the Dog. It was highly recommended by two people, so I decided to try it. I live in the Centennial area, so it is a little ride, but so well worth it. Everyone is so kind, welcoming, and accommodating. I also feel that the price is very fair. The place is very clean and the customers see everything. Dogs are upfront and I love that because I had some bad experiences at other groomers. I also want to say that because of (my) illness, I wasn’t able to bring him in for awhile. I called early in the morning yesterday (a friday), and the squeezed him in."