Palms Place Hotel

"I will disclose my room number once we check out. I am currently staying at the palms place. I am on a high floor with a strip view. All I can tell you is that the room is dated and filthy. The icebox has mold in it. I'm afraid to put any of my water bottles or juice bottles in there. It smells so bad. And the icebox that's on top of the mini fridge is broken. I will post pictures. The bed frame was white and now it's brown. It looks like the do a fast cleaning just to turn it over to the next person. What I didn't know is that these were timeshare units. I booked the hotel through Southwest. My husband and I usually stay at Red Rock casino but they were sold out. I must say I was very disappointed. With such a large casino name and the product being extremely dated and dirty. I was very disappointed. Also to let you know that there is a $100 a night deposit fee. So if you are staying for 7 to 10 days. That may add up. Especially for a family. Also to mention that the Lanai doors do not open. You must call front desk to ask if they can open the door. Ultimately the question is what I stay here again. The answer is no. The room was filthy and dated."

"I stayed at the palms place hotel and spa for four nights with my sister for a girls trip/ vacation type of deal. However this was absolutely the worst visit to a hotel I have ever been on. Firstly, they didn’t allow me to check in early because my room wasn’t ready so me and my sister decided to visit some nearby family and just explore Vegas a little before we could check in which they said would be any time after 3 p.m. We honestly didn’t care we had to wait until this time we just thought sometimes rooms get finished early so maybe that could be this time, we actually didn’t physically check in until almost 6. We go to our room and the entire room isn’t even ready. No towels/ washcloths, both phones in our room weren’t working so I couldn’t call the front desk to let them know. I had to go down stairs to tell them myself. Two lamps were also not working and this was all found out the first 20 minutes I checked in. The next morning the toilet overflooded and the sink was clogged. Again I had to go downstairs and tell them because my phones weren’t working in my room. The receptionist couldn’t even give me a time on when these broken items in my room were to be fixed. She shrugged her shoulders and told me there’s nothing she could do and if I had to use the bathroom to go downstairs and use it. Fortunately someone came within two hours and “fixed” the toilet and sink. However the next day the toilet flooded again and I had to let them know again the plumbing in my room was backed up. I told a different receptionist the second time and she gave me an attitude like it was my fault they have plumbing problems. They “tried” to fix the phones but the phones never worked. We also didn’t get much housekeeping services either. I had to track someone down just to get toilet paper or the trash taken out. The last night we were there my sister had to go downstairs and tell them we needed toilet paper and they handed her a roll instead of calling housekeeping which I thought was odd at first because it’s never happened to me before when I’ve stayed at other hotels. A housekeeper that gave me the towels the first night asked if they were charging me for towels and I said no and he said I was just wondering because they charge some people! Like why are you charging your hotel guests for towels?! The hotel lobby also smelled like straight marijuana which me and my family are sensitive to. I don’t think I’ll ever stay at this hotel again because honestly that was a waste of money."

"Palms place I’d like to start by stating that the whole reason we picked to stay off the strip was the accessibility to red rock and valley of fire which was our main objective for this trip. Palms place had amenities that met our needs (kitchen, bedroom, two bathrooms, pool for the kids, exercise room for us) at a reasonable price for Las Vegas on a moderately busy week. When we arrived on a Wednesday we were able to check in early, which was great, and were greeted by a bell man who offered to take our bags up to the room. That’s where the pleasantness of our stay ended. Thursday night, after going to eat and returning the hotel only had one elevator running so we, along with many other, waited around in the lobby for quite some time before getting a cart up. Friday morning we woke up to a very significant crime scene at the entrance of the hotel which caused it to be blocked off with no entrance or exit from the front of the lobby. That was not a concern, we actually figured that would be the case but the only way out was to go back up to the second floor, over to the Palms casino and exit from their property. That was relayed to us, and other guests by a security guard stepping in front of guests abruptly and asking them the obvious question of “are you checking out or trying to leave”? Well, that was obvious. We needed a key swap since ours was not working so my husband went to the front desk and managed to stand in front of the desk without any acknowledgment for some time, even though he was the only guest there. We moved on from that and went out to red rock for the day and hiked with the agreement to our kids that we would come back in time to go in the pool, even if it was only for thirty minutes. We did that! Got back in time, changed, headed up to the 6th floor with twenty-five minutes to spare! Once we got to the pool we were stopped and told they were closing the pool. I asked the lady who was in charge of telling us this why, if we still have twenty-five minutes to spare? She said she was aware of what time it was and they were closing anyways. No, “I’m sorry for the inconvenience, it’s incredibly windy.” Nothing. So disappointing, add to that, their gym was also closed but oh, you can walk over to the palms as use their gym. No thanks, the whole reason I would use this one was for convenience of being in my hotel. Every employee on the property had a role which was apparent but they were not willing to go beyond that. This morning before our departure, I called down to get a cart for luggage and it was going to be a thirty-forty five minute wait because the gentleman was on his own. We chose not to wait, but yet there were multiple employees standing around downstairs. I, in no way, expect to get catered to or to feel like I need attention but I do expect to have common courtesy and some type of accountability when we are paying guests at the hotel. We will not be returning to Palms Place in Las Vegas. Such an unfortunate experience during a memorable spring break for our family."

"I had a fabulous time enjoying a full suite style studio in Las Vegas during the Super Bowl! Surprise booking by my client! Loved having a kitchen, balcony, and jacuzzi bathtub! The room was clean and cozy but also gave me the excitement and vibe of Las Vegas with the incredible view of the strip! Highly recommend, a stay here suitable for parties up to 4 and 5 if you don’t mind the squeeze! Short distant (if you’re fit) to the main Palms Casino and resort - visit the 6th floor on the open hours for food and drinks and the lobby floor for coffee or..drinks!"