Cutter Chrysler Dodge Jeep Ram Of Pearl City 905 Kamehameha Highway, Pearl City, HI 96782

"An Exceptional Car Buying Experience at Cutter CDJR Pearl City: I recently found myself in the market for a used Ford Bronco, and fate led me to the Cutter Dealership. From the moment I stepped onto their lot, I knew this would be a different kind of car-buying journey. The Ford Bronco I had my eye on had already been snatched up by another lucky buyer, but Luke, the dedicated salesman, didn’t leave me hanging. He kept me informed, diligently notifying me whenever another Bronco became available. His commitment to customer satisfaction was evident, and it set the tone for what was to come. When the opportunity arose to check out a newly available Bronco, I was thrilled. Luke’s knowledge of the vehicle was impressive. He effortlessly walked me through every detail, from engine specs to off-road capabilities. His confidence and genuine passion for the Bronco made me feel like I was talking to a seasoned expert. But it wasn’t just Luke’s expertise that stood out. His character, integrity, and transparency made the entire car-buying process stress-free. Never once did I feel pressured or rushed. Luke’s approach was refreshing—a far cry from the typical high-pressure sales tactics I’d encountered elsewhere. What surprised me even more was learning that Luke was relatively new to the sales game. With the poise and finesse he displayed, I would have assumed he had years of experience under his belt. His dedication to excellence was evident, and it left a lasting impression. Now, let’s talk about the dealership itself. I had previously explored Ford Broncos at another local dealership, but the service there paled in comparison to what Cutter provided. At Cutter, enthusiasm and friendliness abound. Their team is genuinely passionate about helping customers and building positive relationships. It’s not just about selling cars; it’s about creating lasting connections. Even if Cutter’s prices were slightly higher than elsewhere, I wouldn’t hesitate to choose them. The value they deliver through exceptional service and unwavering professionalism outweighs any cost difference. When you step into Cutter, you’re not just buying a car—you’re joining a community of satisfied customers. And let’s not forget the unsung hero—the finance manager. He made the paperwork side of the vehicle purchase a breeze. His focus was on my best interests, securing financing that aligned perfectly with my needs. Clear communication and a straightforward process made all the difference. In summary, my vehicle purchasing experience at Cutter Dealership was nothing short of outstanding. From Luke’s expertise to the warm atmosphere, I wholeheartedly recommend this dealership to friends, family, and anyone reading this review. Mahalo!"

"This is actually the Waipahu location for service. They did a great job. Customer service awesome I’d recommend everyone if you need an oil change or service for your vehicle this is the place to bring your vehicle. They are located next to orielys in Waipahu"

"Jason was my service advisor. I have nothing but excellent things to say about him. His professionalism and ability to keep you abreast of what's going on with your vehicle is commendable. I highly recommend him for all your auto service needs as he communicates with the customer regarding services rendered to the vehicle."

"The sales experience was fine. However, trying to deal with their service department is a nightmare. I have tried calling their service department for over a month and they NEVER answer the phone. I have now stopped by the dealership twice about an issue with my jeep only to be told appointments are at least two weeks out and very scarce with timing. It should also be a simple fix and they told me they would have my vehicle for two days minimum. They did not seem keen to help me in any way, even though the vehicle is brand new. We eventually settled on a solution of me contacting the Ala Moana location. The Ala Moana location was much more respectful and wiling to help. I received an appointment next day and told I was receive my vehicle back same day. I will continue to go to that location instead."

"I went in because my check engine light and fuel sensor failure lights were flashing. I didn’t have an appointment and was told it’d be about a week-and-a-half to two-week wait. I had no choice as I couldn’t drive my truck in its condition anyway. I left it. Still covered by warranty, Brenda jumped right into action and called me within two days saying she is getting approval for repairs. Total wait time was about a week and I was more than happy to get my truck back with the repairs being covered. Overall, very satisfied this visit."