Got Dogs-pet sitting, dog walking

"I had a great experience with Dena and Liz. I booked my appointment one month early before my trip, Dena called me and explained their process and logistics over the phone and sent me a confirmation after our chat. 1 day before my trip, Dena emailed me to confirm our appointment and called again the next day to make sure I understand how my dog will get picked up. Liz was our dog Walker for the day, she met with us on time to pick up my dog and took care of her for a day. She sent me texts, pictures and a video for status update throughout the day. At the end of the day, my dog returned to us on time as a happy and tired pup. I would definitely use this service again next time when we are in Truckee."

"All I want is just an apology, but the woman over the phone is so rude and kept insulting me and refused to apologize. It’s a scam company. They asked me to pre-pay 2 days before the dog sitting service, and they disappeared on the day they are supposed to provide the service. The service I reserved should start at 10am today, I called them 4 times during 9am to 11am , no one picked up the phone, no response for my text. They just disappeared. They ruined my vacation and we have to cancel the following schedule of the day. They responded me finally at 11:30am, refused to apologize, and said the sitter don’t have my phone number so it’s all my fault, how is possible you guys don’t have my phone number despite the fact that I am was texting them and calling them a lot. And when you go over the registration process online, there is no steps to put in the phone number at all, so how dare you kept blaming me and said it’s all my fault?? The woman over the phone is extremely rude, she spend her whole afternoon blaming me and finding excuses for herself,” even after I begged her to stop texting me anymore, but she just refused to stop annoying me(please check our conversation) , this is the worst experience I have ever had in my whole life."

"Really rude phone call. I wanted some information and a possible dog sitter and I was treated very rudely. edit: lol, over and beyond to meet our needs? A simple we don't have space to dog sit today would suffice. I don't need attitude about it being last minute. I understood it was a last minute request, I was simply calling to see if they had any space. It also wasn't all day, it was for a couple hours, I thought this was a professional dog sitting business, not some person sitting dogs in her backyard."

"I have been a client of Dena / Got Dogs? for over six years. She and her team have been punctual, trustworthy, and friendly. In addition, Dena has been a great resource for me when it comes to discussing my dogs' behavior and needs. I highly recommend her services."

"Just a warning to those folks who might use this service. Her 2yr old male pit-mix slipped his collar and attacked my 10 yr old female coonhound in a public place after we introduced them on leash. This dog apparently has attacked other dogs. Fair warning because she said she sometimes brings this dog to customer's houses (others that have used her service also said that Dena said she was going to bring the pit-mix on walks with their dogs). The pit-mix is at least a 60lb+ dog and luckily we were able to separate them within 30 seconds of the attack. My dog was really shaken up and has a large hematoma on her throat that still hasn't gone down even several days after the incident with medication. My dog is 55lbs, but if she was a small dog she would have sustained more serious injuries or could have died. Not sure if Dena got rid of that dog (Shiva), so make sure if you want to use this service to tell her that you do not want her dog at your house or around your dogs."