KAY Jewelers 98 1005 Moanalua Road, Aiea, HI 96701

"Went to check my ring size and I was greeted by Nusara. She was very helpful and easygoing. Although I was going in for one small thing, she made it a very enjoyable experience. Bless her and the team"

"I recently had a very disappointing experience at this location (Pearlridge) which has completely turned me off from ever making a purchase from this chain again. From the moment I stepped into the store, the level of professionalism was shockingly low. The first associate I interacted with was not only rude but also unprofessional, lacking even the basic courtesy of wearing a name tag for identification. This made it difficult for me to address my concerns to the management later on. The crux of my visit was to inquire about a repair, which, according to my understanding, was covered under a diamond/gemstone guarantee. However, the associate berated me for not having a warranty, which was entirely irrelevant to my situation. Their tone was condescending, making me feel uncomfortable and disrespected. I expected better from a reputable brand. Hoping for clarity and assistance, I turned to the store manager, only to be met with further disappointment. It became evident quickly that the manager was not well-versed in the store’s policies regarding guarantees and attempted to charge me for the repair that should have been at no cost. This lack of knowledge and attempt to impose unnecessary charges is unacceptable for a store that prides itself on customer satisfaction and integrity. The entire ordeal was frustrating and left me feeling undervalued as a customer. The attitude displayed by the staff and the evident lack of product and policy knowledge were appalling. It’s clear that customer service is not a priority at this location, and perhaps, by extension, the Kay’s Jewelry brand as a whole. I strongly advise potential customers to think twice before visiting this store or any affiliated with Kay’s. There are plenty of other jewelry stores that offer not only quality products but also the respect and professional service that every customer deserves. I, for one, will not be making any future purchases from Kay’s Jewelry."

"Really appreciate the hard working sales associate named Connie. She was so helpful with getting the gift my bf bought for me for my birthday. She did everything in her power to get me those earrings as it was limited due to it being a very popular gift for the holidays. She made sure to follow up on if we successfully received it and if it was what we expected and it is very appreciated. The staff of this store is very proactive and helpful when it comes to their customers. Their manager Marcus helped us out as well when Connie wasn’t in store."

"Marcus and Kamalli were amazing to work with in finding the perfect ring. They are patient, welcoming and extremely knowledgeable.The selection at this Kay’s location is over the top. We flew over spontaneously inter island to take a look at a ring I saw online. I ended up getting a different ring which I am so happy with. It is absolutely beautiful and so sparkly. Marcus was able to have my ring sized and I went home with it the next day! The experience was absolutely perfect and Marcus and staff are top notch!"