Southwest Medical Rancho Urgent Care

"I went yesterday after having to leave work because I was feeling dizzy, nauseous and had a terrible headache. Juanita, who checked me in was very friendly and professional. I wish I could say the same about Zoey who did my intake and took my vitals! She was extremely rude, cut me off while I was explaining what was going on and that it may be related to an upcoming root canal I am having in 5 days. My blood pressure was high to begin with. Anyone with common sense knows that you should not upset someone who is already ill. She said "which one of those things are you here for? May I finally get a a word in?" If that wasn't bad enough, after Dr Lee saw me and the nurse took my blood she was going to give me 4 pills for nausea. The nurse questioned her, told me to wait until she came back and then I found out that the correct thing was " 1 pill for nausea!Terrible rudeness and incompetent! Dr Lee and the nurse who took my blood were great."

"I do not recommend going to their urgent care. I came in as a cash patient and the service was the worst I have ever had anywhere. I spent 250$ to wait an hour and be seen by the doctor on duty for 30 seconds. She proscribed me medicine equivalent to Tylenol and sent me on my way. I asked if she needed to ask me questions or check further and she said no. All she did was check my breathing. They are ripping clients off and not taking the time to probably diagnosis. They weren’t even busy online wait time was between 10-14 minutes…."

"Easy access at corner of So Rancho and Charleston. Lots of parking with handicap access. Neat and clean interior. Customer service at front desk was friendly and efficient. Wait time was 10 minutes after appt which was no problem. The technician was professional, patient and caring. Over all it was a good experience."

"This is the best experience I have ever had at an urgent care. My mom has CHF and we thought she had to be admitted, we called the nurse advice line and were advised to go to this urgent care. We were out within two hours and my mom felt much better after treatment. Nurse Melissa Ingraham and Dr. Garcia (not sure if he is a PA or a DO) took great care of my mom and she was able to go home that same night. Thank you for the great service."

"I was there last night because I was not feeling my best. I was there from 8pm to 11pm. And at the time I was getting my x-ray done I asked the tech Is my suff (wallet, phone, and keys) going to be safe in the room? The tech told me yes it will be fine. And at that time I believe that someone came in the room and took $400 from my wallet. I did not realize that my money was missing until this morning. I went down there today to see what can be done and all they told me that they need to talk with there director. That she dose not know what is going to happen."