Hilton Garden Inn Las Vegas Strip South 7830 South Las Vegas Boulevard, Las Vegas, NV 89123

"Scenario/Service/Location: Was there for Superbowl Weekend festivities, this and every other hotel were GOUGING on a massive scale. Diamond Members, very familiar with what a good Hilton looks like. The location suited our needs well enough, the airport shuttle was handy and we did not have to wait too long (about 20 minutes after calling for it) to be picked up. Desk staff was great. Cleaning crew no issues. Chef no issues, but the overall breakfast buffet was super limited (they have far less options than most Hilton's that serve breakfast), but they do clearly mark on the menu what a la carte items were priced specifically to use the food credit without overage. The lobby was nice enough, some of the furniture was quite outdated/worn out (we had to wait there a bit before our later flight). Coffee station stayed out late which was great, then they switched to infused water. It would be awesome if they operated a shuttle to at least Mandalay/South Strip. Easy walk to a number of dining options, we liked Black Bear quite a bit. Rooms: Outdated. Bed frame/mattress were pretty uncomfortable. Hot water took no less than 10 minutes to warm up past lukewarm. Rust/water damage to floor/tiles outside the shower. SUPER LOUD HEATING/AC UNIT!!! Hope you are a deep sleeper, even my deep sleeper wife was being woken up by it, we needed both earplugs and noise machine to get through it. Room also constantly heats up even at night, thus needing AC even in winter. Pillows were flat. Recommend replace the chair in the room as well, it looks like it is from the 1970s and the fabric is approaching worn out. Biggest Issue: Special event or not, this hotel has some issues, and it was not full, so the degree of gouging was a little insulting and certainly not worth it. Their NORMAL prices reflect the actual quality of the hotel."

"Very disappointed in our room & service... The drain in the shower was clogged (which they knew about) the shower door didn't shut all the way which caused the floor to be soaked with water. Then to top it all off the shower water would not get hot! We shared our concerns politely with the front desk staff. We were offered an upgrade to a junior suit & were asked to go up stairs & pack our belongings. At this point we were very happy & ready to continue out trip. While upstairs packing, we received a phone call; it was the front desk telling us the manager didn't want to upgrade us & they would try to figure out how to adjust our concerns. We were told housekeeping had gone home & could not clean up a new room. My wife & I decided to go down stairs & ask for a full refund so we could go NEXT DOOR to the Hilton Home 2 (way better facility & experience). While asking for a refund we were told that we needed to hurry & check us out so housekeeping could clean our room for the next guest. Previously we were told housekeeping was gone; but we didn't say anything about it. Definitely could have handled the situation better Hilton Staff....!"

"From checkin all the way to breakfast was amazing!! Haley the front desk clerk was friendly well acknowledged about the standards of the Hilton! She was so sweet and well mannered keep shining!!! Breakfast oh my! Cindy the server made breakfast by far the most enjoyable! She was warm welcoming to the cafe seated us and waited on our needs! Ask questions that encouraged us to engage and I think without her breakfast wouldn’t have been the same ! Keep rocking it Cindy!"

"Location is decent. Close to the airport and on Las Vegas Blvd but far enough away from the hustle and bustle of the strip. BK and a convenience store are a quick walk if you need a snack or a quick bite. Staff was friendly. Room was nice and clean - we were upgraded to a junior suite. Breakfast bigger buffet was good, but Hilton's change from comp breakfast for gold/diamond to a credit makes it less appealing. Buffet was $14.95 plus tax and tip. Ended up still costing $20 for 2. Could do cheaper at the BK right outside or comparable at Denny's or IHOP. Main thing you get is convenience."

"This is an excellent spot for business travelers. Far enough away from the busier end of the strip, yet close enough to Uber down there cheaply. Having Plenty of dining choices within walking distance is of major importance to me when selecting a hotel and this one fits my needs perfectly. I was greeted by name within a day or two of arriving. This will be my forever Vegas home away from home"