Budget Car Rental

"Everything worked out great. I called to reserve a car after checking Costco travel. I needed to confirm it would be open when our plane landed at midnight. Whew! They are open till 1:00AM. Made a request for a specific car and got a quote that was not really clear - was it $450 or $550? I made the reservation. But then I never got an email conformation and could not check my rental status online. I called again and discovered the associate typed my email wrong. And that requesting a specific type of vehicle (Jeep Wrangler for example) was not possible. I got the email confirmation but still could not access it online. When we showed up at 12:25AM, I was not sure if we would have a car or if my quoted price would be the actual cost. We got a Jeep as hoped. It was in the system, for the lesser amount. Oh, I mentioned costco travel when I called so I got that price. So.... I'm very happy with the end result, but it was a bit stressful leading up. We drove the Jeep all over Oahu for 7 days on one tank of gas!!!!"

"Fuel charge is a total scam. They charged me $9.83 for 1.2 gallons of gas. I topped off the tank at Costco 4.3 miles away from the rental return. The car we rented gets a combined 23 mpg. They claim the car started out with 18.5 gallons of gas. I’d love to know how they know that. How do they measure that? It’s just a petty way to nickel and dime customers and it’s completely unnecessary. See pic of my gas gauge when I returned the car."

"Staff was nice but they gave us a vehicle that wasn't cleaned throughly. There was sticky stuff on the seat and wrappers. I had to clean with a wipe. We also almost lost a dinner reservation due to EXPIRED TAGS. We had no clue until the valet staff checked and denied us service as they could get pulled over. Had to change our reservation to a later time as we had to find parking on a busy Saturday night in Hawaii and walk to the restaurant."

"Horrible rental! Didn’t get the full sized car that I rented. They said they upgraded me to a Jeep that for a 62 disabled veteran was too hard to get in and out of, which I asked them about at the counter. Had to drive back the next day to get another car. Was given information for a car that wasn’t even there!! Then I was given a dented up KIA that didn’t drive well, the steering wheel shook & the front tire shook. It had large dents all over the car as well but I was told that it’s either this car or I’d have to wait an extra hour+. Horrible experience!! I should get a refund for all their blunders and I didn’t get the full sized car that I paid for!"

"SPEND YOUR MONEY ELSEWHERE. DO NOT COME HERE. SPEND THE COUPLE EXTRA DOLLARS AND GO TO AVIS OR ENTERPRISE INSTEAD! I booked here through costco travel, and it came out to a good price for 5 days total. But upon driving the vehicle I see why the price was so cheap, they are not servicing their vehicles properly before renting them out to customers!!! The first vehicle I got the oil needed to be changed soon after 2 days of driving! And I would of kept it as is, but if you are driving to Oahu its an hour to hour and a half one way. And the brakes were extremely squeaky and needed to be changed. The employees at the check in counter are kind and will help you, but the issue is not their customer service, but budget’s lack of care and attention to servicing their vehicles. I had to drive to Budget to get a new car, upon which the employee upgraded me without charge for the inconvenience, but then upon inspecting the vehicle it ALSO was due for an oil change. The third vehicle I received didn't have any major issues, but the windshield wiper fluid was low. I will also say the majority of the staff that are outside upon arrival when you drop off the vehicles were extremely rude! This is all unacceptable, and the line upon arrival was LONG! Try AVIS or ENTERPRISE instead, Avis had a short line and Enterprise has never let me down, it will be worth the couple extra dollars in difference a day to go elsewhere than to deal with the inconveniences and waste of time."