City Mill - Mililani

"Poor customer service! Looking for small screws to complete home project. 3 PM Friday. Literally, no employee to be found on store floor. Went to cashier and requested assistance .Waited for 10 minutes no one came. They obviously need more employees."

"Absolutely LOVE this store! Everyone working there is professional, courteous, friendly, helpful, and knowledgeable. And all that coupled with fantastic customer service both before, and more importantly, AFTER the sale. Returns? No problem....even after I lost the receipt! These people actually KNOW something about what they stock on the shelves. I think most of them might be retired contractors or have worked in the trades. You might pay a little bit more that Big Orange or Big Blue, but for me, City Mill Mililani is the hardware and home improvement store I have come to know and trust. Thank You City Mill ! Follow up on the above review. I've noticed the prices skyrocketing in this store. I like the location and service, but $89 bucks for an extension cord? Yikes. I had second thoughts and returned it. Found a replacement on Amazon, same length, same electrical load rating, etc., for $39 dollars, delivered to my door. I know COVID screwed up everything out here in Hawaii with shipping and all, but it's forcing me to look, (and shop) elsewhere."

"City Mill's great customer service keeps me coming back for my hardware needs. There is always staff to quickly assist me. You rarely get that at the big box stores."

"Pretty nice local hardware store. Service was excellent and they had everything we needed!"

"City Mill Mililani has excellent service. I was looking for a key for the chuck on a drill did not find it. I shopped in another area of the store, then told an employee I couldn't find it and he radio and said someone will come to help me. He directed me to aisle 27 and said someone will come to help help. I returned to the same aisle where I once search for the item. In a short while someone came by to help me . The second time assisted by an employee we found the key. Apparently a week ago the employee told me they had none in stock so I'm very pleased they have it today. It was very efficient service."