The Ritz-Carlton Maui, Kapalua 1 Ritz Carlton Drive, Kapalua, HI 96761

"My family and I spent a week at the Ritz-Carlton, Maui and it was great. It is an hour away from the airport in a beautiful location surrounded by greenery and gorgeous ocean views. The service is amazing — everyone truly goes above and beyond to make your experience great. I would like to specifically thank our room attendant/housekeeping, April M. She was so kind and kept our room tidy, as well as offering us hot tea and honey while my mom was dealing with a cold. Unfortunately, the food is overpriced for the quality that is offered. I would suggest planning and reserving restaurants off of the resort if you want great food at an amazing value, as Maui has some of the greatest seafood restaurants around. Secondly, the rooms at this Ritz are outdated. While the location is beautiful and the overall atmosphere is luxurious, the rooms need renovations to match the name and atmosphere of the Ritz. Overall, I would recommend this resort for the few exceptions regarding the food. Also, be sure to check on the weather because if you’re going to be spending $$$$, you should make sure the weather is adequate or else there will not be much to do. We were told that Kapalua gets a lot of winds and rains due to its location in comparison to rest of the island."

"From start to finish 5 star! We entered and were greeted with lays and juice. Even better, our kids were also greeted with lays and buckets for sand/beach! They loved it! The receptionist and bellhop were very friendly! Unfortunately, I'm allergic to feathers and had to have someone come change out all the feather bedding, but the guy was SUPER nice and attentive. Overall, our girls and us had an amazing day at the pool and can't wait to come back!! Also, the bartender Jack or Jax in the lobby bar was freaking awesome! I'd come back just for his service and drink making alone!"

"The Ritz is in a beautiful location in Maui. We had the 1 bedroom and were upgraded to ocean view at check in which was appreciated. We were also placed near our friends per our request. The one bedroom is great for a small family. They brought a cot in addition to the pull out couch. The room had two bathrooms with showers, which makes clean up time much faster. The master toilet is a heated Toto model, very nice. Housecleaning was efficient and spot on, always leaving plenty of towels and tidying the room. The coffee shop off the lobby has good coffee and light food. There is plentiful seating with great views on the main floor near the lobby. The pool is good with easy access to chairs and towels, with a reasonable number of shaded spots. Pool food and beverage service is efficient and friendly. The food is expensive, as you would expect. As a result we mostly avoided the restaurants. They should have more options for reasonably priced food. The burger shack down by the beach has burgers and shakes. The burgers here were a huge disappointment, especially for the price. The meat was not seasoned, seemed likely to have been a frozen patty, and the bun was dry. This is what you would expect for a $10 kids burger, though we paid $30 for this uninspired adult burger. The biggest disappointment and the reason for my 3 star review is the valet service. When you call down, they say they will bring your car but only do that sometimes. Despite excellent service on some occasions, at other times I had long waits for my car. On one occasion I was forgotten about by the valets and when I inquired about my car they were defensive and rude. The valet service is required if you have a car (no self parking) and is $50/day. At this price the service should be better and you should not be treated rudely. In summary, a great location and property. At this level, I would expect the food and service to be more consistent. I would consider staying again, but certainly would explore other options, and perhaps try somewhere different."

"I swore I’d never stay at a RC again after the horrendous service & experience in Denver but this location and staff more than made up for it. Almost every employee was so friendly, welcoming, and caring. The front desk was WONDERFUL! They asked about our trip, offered recommendations, and were always genuine. Restaurant employees were kind and respectful. The one manager we interacted with really went above and beyond to make our stay great! FOREVER GRATEFUL! My only staff complaint was the valet… we are younger and dressed casual for the beach. An older female valet kept trying to give us lower-budget cars when we would pick up our Tesla from the valet. I don’t know if it was intentional, but it happened multiple times and we were offended. We did not observe her doing this to older couples. Also, our car was an EV. We asked that it be charged each night… it was only charged one night. This was really the only bad part of the stay. The property is immaculate! The restaurants, pool area and room were PERFECT. Loved how spacious the room and bathroom were. We also very much appreciated the welcome bottle of bubbles and dessert waiting in our room. Every detail was thought-out. The location, obviously cannot be helped, but important to note, was a tad out of the way. It made exploring the island each day longer than a more centralized location would have been. Overall, a great place to escape if you are looking for something more secluded and quiet. The pro"

"Overall, a nice relaxing stay. Large and nicely manicured property. Good service as expected. Resort is a 5 minute walk down to the beach, and sometimes a golf cart is there to shuttle you back up. Food was fine, not great as the other reviews mention. Would suggest eating local off-property if you have a car as there are lots of great spots. Bar service by the pool was good. Location is a bit secluded compared to other resorts which is what we wanted, but it's still close enough to most things if you're willing to drive. Rooms are probably due for a renovation at some point soon as they were a bit tired for Ritz standards, but it didn't negatively impact our stay. Be prepared for lots of fees. Resort fee is $40 per day with minimal value at least for us, mandatory valet is $45 per day plus tips, etc. Overall, certainly worth considering if you are looking for a 5 star on Maui. Our stay didn't leave us with a "must return" feeling, but we had an enjoyable and relaxing experience."