Servco Toyota Honolulu Service Kakaʻako

"Great service and 4Runner runs great. Had inspection and tune up done. Kept me apprised of vehicle status. I receive all my service maintenance there. Thanks for the great job."

"I love the staff here. I always get my car serviced here. It is so easy to get an appointment and they are on it when they make recommendations to you about your car. They let you know what needs to be changed/repaired and you have the option to accept it or not. Example, my wiper blades needed to be changed out and their cost was $95. So I declined because I could get it for $29.95 outside of Servco. They were fine with that with no problem."

"They diagnosed and fixed my van's air condition and replaced front a/c evaporator. They told me it's fixed, but when I picked it up, my van sadly had the same problem; still warm and not fixed. I brought it back same day and after couple of days they called me again and said the ac was fixed. I picked it up again and the a/c was cold but a part of my dashboard was not installed properly. After a day, I sent my van to a detail place to get it cleaned, and they told me that my engine hood wouldn't lock, so I inspected my van and the motor imports technician miss-routed my engine hood release cable causing the cable binding to not release the unlock lever for my hood lock. I fixed it myself because I couldn't waste any more of my time going back and fourth..."

"I am a Toyota loyalist. My car is a Scion FR-S RS 1.0. It is badged as number 473 of 1500 made. (Photo 1) I have tolerated long waits for car service with Servco for the past three years because I could always rely on quality. That is over after my last experience. After returning from a six month military deployment I brought my car in for service and multi-point inspection to make sure all was well. I stated that despite filling the tires the low pressure light kept coming on, and suspected a slow leak. I told the service representative that if I needed no tires it was no issue, just call and I'll authorize it. After service I was told all that needed was an air filter replacement. (Photo 2) For a month more the tire continued to leak, and the wipers obviously needed to be replaced. I reached out to the service representative who told me to contact him with issues, and never heard anything back. (Photo 3) Finally I called and scheduled an appointment and was setup with a different representative at the Kakaako location closer to home. They confirmed what I already knew, and replaced four tires and the wiper blades. They discounted me $150 for service. (Photo 4) When I came to pick up the vehicle the alloy rims were covered in dirt and grime. I couldn't believe they wouldn't even wipe them with a rag. Upon further inspection I noticed scratches on the rims and complained to the service representative. He told me I could take it to another place out in Waipahu to get an estimate and they MIGHT cover it. He insisted that his staff could not have scratched it, and were so meticulous they would report if anything was damaged. This is untrue because they lost one of the custom valve caps and replaced it with a piece of plastic. (Photos 5 & 6) It's no longer about money. Now it's about time and an understanding of what a car like this means to a customer. I will not take my valuable time to get an estimate to fix a mistake their shop made. They also will not be making Scion anymore. So those custom valve caps are now irreplaceable. I've already looked online. Do not go to Servco if you actually love your car."