Servco Toyota Honolulu Service Pūkōloa

"Palace Saimin on King Street is a true hidden gem that transports you back in time with its old-school taste done right. This quaint spot may be small, but what it lacks in size, it makes up for in flavor. The menu is super simple, featuring saimin, udon, and BBQ sticks - perfect for those who know exactly what they're craving. While seating can be a bit of a challenge depending on when you arrive, the quick and friendly service more than makes up for it. Just a heads-up, parking is limited to a few stalls in front, and whatever you do, DO NOT park at the Post Office across the street. If you're in the mood for some authentic local comfort food, Palace Saimin is the place to be!"

"We purchased our 2001 camry brand new, we are it's only owner. The car has been garage kept and meticulously maintained. The milage is very low and the interior is perfect. We took it in for an oil change and safety check. After the car had been there for 4 hours we received a text saying the car didn't pass the safety check. We called to find out why. We were told that the cv boots were badly deteriated, the half shaft axle needed to be replaced and that the car leaks oil. It'll take three weeks to get parts and cost $3000+. Then they sent pictures showing cv boots that were totally deteriated but in the background I could see anodized aftermarket aluminum parts which our car does not have. In another picture we could see that the car pictured was a different color than ours. Fake pictures. We asked what oil is leaking and they sent us a picture of a puddle of clean motor oil on the floor. Funny how there's no oil on the floor in our garage where the car has been parking for the last 23 years. We refused the work and after bringing the car home I inspected the cv boots myself and found only one had a small tear. How sad that Toyota Servco would sacrifice their reputation and integrity and attempt to squeeze every dollar out of customers with bogus claims. One last thing...they wanted to charge us $165 to diagnose where their puddle of oil came from."

"Update. No update, Toyota doesn't want to reply at all, has replied to another review two weeks ago but not to this one......I wonder why? Basically proving my point for me Toyota, you guys are still a joke. Horrible communications, Horrible customer service, Tried ripping me off for 600 bucks for a part i didn't need??? Alapai said he would call me back but left early for the day, The new guy Richard ended up calling me, after i left a complaint and voiced how upset i was with the service, he didn't know what was going on and only made things worse. There was a point during the call where i said something to the fact of "Probably best if you didn't call at all" which he agreed too. Took 3 days to figure out what was causing my check engine light and it was a guess at best. When i picked up my car Alapai was still out and i had to get the car myself, guess no one wanted to see me and apologize to my face about all the issues i was having. Pretty sure when they reply to this review they'll give me some fake apology with a promise of doing better? What a Joke, not bringing my car back here again."

"The waiting area could be improved by making it larger to accommodate more customers. However, the service provided is satisfactory and the mechanic is helpful."

"Very professional staff. Alapai explained all my service benefits and how to use them to keep my vehicle prime. Some renovation was going on, but the waiting room was big, with complimentary coffee and vending machines in the room."