JN Chevrolet Service 2770 Waiwai Loop, Honolulu, HI 96819

"Had an appointment scheduled for over a month. Received phone call the day of appointment canceling because there was no technician to do the job. No remorse or apology. I've been trying to get a recall taken care of for months and it has been nothing but problems and wasted time."

"!UPDATE! Please avoid this place at all costs.. going on 7 months, and they still haven't been able to even find out whats wrong with my vehicle, let alone fix it. I've been on the wait list for a rental car this whole time as well and they still haven't been able to provide one. If you want to save yourself from stress, the worst customer service imaginable, not having to wait half a year for your car to be fixed for a check engine light then listen. Learn from my mistake coming here. im still in shock this is happening to me. Iv called and contacted everyone i could for help with this situation, and since it's not there car/problem no one cares. Pray for me."

"I have been going to JN service for the last 3 years and been getting good service so far until last month in July 2023. I scheduled an oil change appointment two weeks prior, hoping that it’ll just take an hour but I was wrong. I waited more than 3 HOURS to get a simple oil change. Within the first hour, I asked the update on my car and the lady said they’re trying to start my car because it’s not starting. I was confused because my car was working perfectly fine when I dropped it off. After the next hour, I asked for an update again and they said they’re waiting on some parts to come in. And so I was confused again because shouldn’t they have the parts or whatever they need prior the appointment??? I scheduled weeks before and so they should’ve known that I was coming so they should be prepared, right? I was already disappointed because first of all, they couldn’t start my car in the first place and now they had to wait for parts to continue an oil change. After the service was done, I got my keys and the steering wheel was stuck so bad that I couldn’t start my car so I had someone do it for me. Then when my car started the word “INSPECT” was still on my dashboard. So I called for the mechanic and said it should be gone once I start driving it and I suggested to reset my dashboard so I don’t see it. The mechanic said I can find that in the manual. But shouldn’t that be their job to reset it??? And I paid money to have them service my car?? And now they want me to go through the manual and do it myself???? I definitely know nothing about cars so it’s just disappointing to not get the kind of service you’re expecting."

"First Impressions Is Important, When We Arrived To JN Chevrolet , Roger Introduced Himself To Myself & My Wife, Roger Didn't Hesitate At All To Get Straight To Business. Spoke With Confidence , Always Made Sure That All Parties We’re On The Same Page. Communication Is On Point. & This Is Our First Time Buying A Brand New Truck, I Thought It Was Going To Be A Hassle But With The Help From Roger The Process Went SMOOTH SAILING ⛵️. Nothing But Love & Appreciation For The JN CHEVROLET TEAM. SHOUT OUT TO JASON AS WELL, THANK YOU FOR THE NEW TUNES."

"Stay away from this place. I had a first great experience with a salesman Marcelin and bought a new car in 2017. I m here today ( sunday 3 )to pick up my serviced car Talked to the phone twice to make sure I ll be able to pick up my keys and car this morning, everything under control dont worry I was told. Come to the dealership to be told codly sorry no keys here come back tomorow. I do Explain the situation, same answer. Came on uber, organized everything, have to pick up my kids now to my ex wife but that does not matter to their Manager here. Be professional, dont make those mistakes And if you do make those mistakes be professional and listen to your customer and try to find a solution. Dont talk to them with zero respect or consideration, This is my first negative review in my whole life but I feel people need to know where they are going, working hard to buy a car to be just considered as a fish or prey in here is not something we deserve."