Hertz Car Rental - Kauai, Koloa - Sheraton Kauai HLE 2440 Hoonani Road, Koloa, HI 96756

"We were assisted by Ryan at the Sheraton Kauai Hertz and what an incredible job he did. Travelling from Australia, renting a car and finding the right place was difficult but we are so beyond grateful we found Ryan. He was nothing but positive and extremely helpful and made our entire experience completely stress free. He went above and beyond to ensure we had the best holiday and provided great advice and insights of the island and things to do. Thank you so much Ryan for making our holiday so stress free and fantastic!! We look forward to seeing you again one day :))"

"We had a less than desirable service experience with this Hertz location. As a Presidents club member, we specifically choose to reserve and walk to Hertz instead of the rental company at our hotel. It's a 1 person office and there were only 2 customers ahead of us, but it took a total of 45 minutes to get our car. We understand that it's a small office, but they can definitely improve their efficiency by just talking with those waiting in line. When we finally got to the front, the attendant already had our reservation paperwork ready to go and only had to hand it to us. The car was okay but could have been cleaner on the inside."

"A small office with only one staff when we visited. Car is in good condition. Service is great; clear and detailed on all important information. Key box drop off is available if wish to return the car outside of working hour. However, be prepared the rental process could take more time than expected. Our reservation was at 10am and there was one guest before us when we arrive (on time). It took the other guest 30mins and us another 30mins to finally be able to set off at 11am."

"Terry is fantastic and helped us get to the airport early on a Sunday morning when our transport reservation was a no-show and all Taxi companies weren't answering their phones. This is a great Hertz location to rent from!"

"Terry is an angel sent down from heaven. She was so kind and helped us out with a tough situation. Hands down best customer service I've ever received with a car rental! Clearly these reviews speak to her warm nature. Thanks again for helping us out, Terry! And the car rental was also great ;)"