Reflections The Spa at Planet Hollywood

"One of the worst experiences of my life. Please save your money. Firstly I paid $180 for a 50 min Signature Facial. I have been getting facials regularly at different spas/resorts for 8 years. I made and appointment same day for the facial and spoke with Ricky the front desk host, he was the best part of my time at the spa. After checking in I was given a tour of the spa. I had arrived 45 min early so I could enjoy the steam room and relax. The steam room was fine just a little messy with towels from guests. However the lounge area, jacuzzi area, and sauna had towels all over. Once it was about 11:55am, I sat in the waiting area. My esthetician came and got me at noon, after arriving at the room, getting undressed and waiting for the esthetician to come back I looked at the clock 12:02pm, we go downhill from here. She says she’s going to give me a deep cleanse, proceeds to apply cleanser and rub in for maybe 10 seconds, and remove with a steam towel….not a very deep cleanse. She then looks at my skin. She doesn’t perform a second cleanse which is standard for every facial I’ve ever had. She instead uses a scrub and scrubs my face and my eyelids…not very safe…she removes with a steam towel and extracts with a tool. She then gives me a facial massage that lasts for maybe 2min. As well as a shoulder massage for maybe 2 more min. I’m maybe 10 minutes into my facial. She then doesn’t make contact with me for the next ten-12 min, but I hear clicking on her phone and her phone buzzer go off. She’s texting during my $150 facial….great. She finally removes the oil applies a mask over my eyelids..not safe…and massages my scalp for ten minutes(most likely trying to buy time I’ve only been in the room for twenty min) again no contact for a while. Then removes the mask, applies a serum, moisturizer and spf and we are done. She asks me to get dress and sign a receipt. I look at the clock 12:41pm…a 39 min facial. She walks me back to the locker room and in the mirror I realize I have lots of scrub in my hair, so I go to the showers in the facility. Unfortunately the first shower had a palm sized amount of hair in the drain. The second a razor and a few black curly hairs on the bottom of the shower, the next finally a clean shower. I clean myself up and go to check out. Ricky meets me again, I pay and give him my feedback and he asks my to write it down to give to the manager. That same night after thinking about how awful my time was I called the spa and let a message for the manager. No response yet from any spa manager. Almost $200 for that….save your money. I’m a Caesar diamond member as well and the stay at planet Hollywood and my spa experience was incredibly disappointing to say the least."

"This place was great. Check in was easy- they do have a hot tub in both the men’s and females locker rooms- only downfall is it’s not shared so if your their with your significant other , you can’t sit in it together. I didn’t sit in it because I didn’t bring a swimsuit but the lady who worked their said clothing is optional for it. They had complimentary water, juice, coffee etc. got couple massages and they were good! Make sure to check your bill as I believe the tip was already added."

"Great place to relax and unwind! I highly recommend stopping in for all your pampering needs. I left feeling renewed and revived!"

"Had my nails done for my bday yesterday. Service was very nice but now a day later a mail has broke and another is peeling polish off. No response to my message!!! Now I have to spend more money to get fixed when I get home!! Crying!!! Ugh!!! And the cost omg!!"