Ferguson Plumbing Supply

"We were having some plumbing work done at our house which is how I got to know the Ferguson name. The plumber came here in search of parts for our toilet - which I like to call our "special case" as its low profile-design requires parts not found in mainstream stores and usually has to be special-ordered. I honestly would like to get rid of it entirely and get a normal john to save future headaches! To my surprise, he wasn't able to find this sleeve that bolts the toilet seat to the toilet. See what a headache this commode is? Another issue came up as we needed a replacement tub spout. I figured if plumbers shop here, this must be the best place to get it. Boy was I wrong. EXPERIENCE: The biz is located in a big warehouse in the Kahului Industrial park with adequate parking. It was far from what I expected. The first door I tried to open was locked and I guess was the office. The next door in line was a big open garage-like door which I thought was for staff only but it's the actual shopping area and their stock room. There are no displays or sales associates roaming the floors, just inventory. After finally locating the faucet section, it got even worse as not only was the selection limited, but everything was boxed with very little detail explaining what was inside. If you're looking for screws, nuts, bolts and everything in between, you'll be in mancave heaven. SERVICE: Like Napa stores, everyone is working behind the counter so you'd have to wait in line along with people purchasing items if you have a simple question. What a waste of time. OVERALL: I'm more of a Home Depot/Lowe's shopper where things are clearly on display with associates abound if you need any assistance. And as far as that tub faucet, I found just what I was looking for at Home Depot! Sorry, Fergie."

"Don’t waste your time at this non-existent “showroom”. Just find whatever you’re looking for on the mainland and ship it over like I have to do for most everything now. This is another case of a Maui pretend business with lazy and incompetent staff (note, NOT the “supply side” those guys are very helpful, just the “showroom” side). First of all, it’s the only Ferguson showroom I’ve ever seen that requires an appointment. I’d dropped by multiple times and even gave the manager the EXACT make and model of what I was looking for and never heard back from them. I’ve bought dozens of items from Ferguson showrooms and always had great experiences. Unfortunately you can’t even try to give this one money, they drop the ball at every turn. I eventually bought the rather expensive kitchen appliance on a recent trip to California from a small local owned dealer and guess what….they were more than happy to take my money and ship me the product. Strike this Maui location off your shopping list."

"Ferguson is a nationwide chain of top quality plumbing supplies. Wide selection of all major brands and grea customer service from the experts in their sales department. Preferred by licensed contractors"