Lex Brodie's Tires

"Josh and Jan got us checked in right away. Excellent service employees! Noah our tech did a great job on servicing our truck and in good time. Awesome job guys and gal!! Aloha, Delilah and Gavin"

"Exceptional Service in the Face of Challenges at Lex Brodie’s Recently, I had the opportunity to visit Lex Brodie’s for a routine oil change and safety check on my car. What was expected to be a straightforward visit turned into a series of unforeseen complications, leading to significant delays. Under normal circumstances, such delays would be a source of major frustration. However, the experience at Lex Brodie’s was far from normal, thanks to the exceptional service provided by their manager, Josh DeLuz. From the onset of the issues, Josh demonstrated a level of professionalism and courtesy that is all too rare in today's service industry. He was not only attentive but also empathetic to the inconvenience caused, ensuring that I was kept informed about the progress of the repairs. His ability to maintain a calm and helpful demeanor under pressure was truly commendable. What stood out most was Josh's commitment to customer satisfaction. He went above and beyond to make sure that despite the delays, my experience remained positive. His efforts did not go unnoticed, and they significantly changed my perspective on the situation. I left Lex Brodie’s not with feelings of annoyance, but with a deep appreciation for the high level of customer care they provide. In conclusion, while the unforeseen issues were a setback, the outstanding customer service provided by Josh turned a potentially negative experience into a testament to the company's commitment to excellence. It's clear that under Josh's management, Lex Brodie’s is not just about car maintenance; it's about building positive and lasting relationships with their customers. Thank you, Josh, for your remarkable service and dedication."

"UPDATE: Great customer recovery. They followed up and when I was back today, I arrived earlier than my appointment and they were on it. Appreciate the effort mahalo folks! Made an appointment 2 months ago to change tires. When I arrived was told 90 mins - 2 hrs. Vehicle sat for 90 mins before they even brought it in. Why have an appointment? Wasted almost 3 hours. Watched them move slower than if they were on a break. Overpromising and underdelivering is bad business."

"I had a nail in my tire and came in on the fly. They were very very busy but fit me in and gave a great deal too. Mechanics all seem to take pride in their work. Rare these days."

"Josh the store manager at the Kamuela Lex Brodie's was extremely helpful and knowledgeable. He was able to squeeze me in last minute for a wheel alignment, and he even did it himself because the technicians shift was over. I was extremely impressed with his professionalism, attention to detail, and work ethic. Thanks again Josh!"