Chopstick and Rice 333 Keahole Street, Honolulu, HI 96825

"Honestly it was worst restaurant experience ever. I totally disappointed and felt disrespected. When I came in to store, server said “to go?” like very rude attitude no smile but I answered “here” like normal. And server said “anywhere”. And when I seated, no one came to my seat. And I realize there is QR code to order online so I thought this restaurant system is self service style so I started scan QR code to order and about to place order but looked like that QR code is for to go. I really confused. So I wanted to ask question about order but servers were chatting, Also server didn’t server even water. At that time I thought this restaurant is self services style. I was waiting for several but they never showed up, of course no water. Water and water cups were just in side of me, and looked like self service one since I misunderstood this restaurant style is self service style( I experienced those kind of restaurants in Hawaii a lot) and a few water containers put in there and bunch of water cups put in there too. So I poured my water. Then finally woman server approached me and said “Don’t touch water” rude attitude twice. 1, No severs come to my seat 2, there were self order QR code at the table 3, looked like self service water Because of those three points, I misunderstood. But servers treated me like weird guy, and said “Don’t touch water” . If I do server for customer, I say “sorry for late service. but server will be right with you soon, so please have a seat.” At least I say “please don’t touch my water” but she said “don’t touch water” like rude attitude. After that woman servers talked to men server and laughed about it. Finally I got a Pho, men server served me like throw dishes, that made big sound and felt like so disrespectful. Also he forgot to serve spoon so I couldn’t taste soup. And asked him like “Can I have spoon?” He throw that too, which was so uncomfortable. After that men server talked to other customer loud voice and laughed long time, which is acceptable for me(but I think it’s not professional one) unless he brought me check and to-go box. And women server ate food inside of restaurant in front of customer on business hour, I felt like very wired. I checked every customer’s review, other customer mentioned this point, Also several review said customer support were terrible. That’s why I rated 1 star for you guys. I totally uncomfortable and felt disrespect. I will never go back again, never ever. I often go 53 by the sea, signature prime like fine restaurant. They are really professional so I always tipping around 30% but this experience I would tip -30%."

"I love their Spicy Beef Noodle Soup, the beef is tender and lots of veggie. Spring Rolls is good too. And I appreciate the clean atmosphere."

"Tonight was our first experience at this restaurant and will be our last. Very poor experience! We used the QR code on the table to review the menu and pay for our order. Definitely I would NOT recommend doing this for three reasons: 1) it forces you to tip in advance of the meal. 2) a fee is added to the total cost of the order. 3) you cannot leave the restaurant and go elsewhere because you already paid. Our first 15 minutes in the restaurant was without water, but we couldn't leave because we already paid. We waited 52 minutes for a bowl of Pho, which is unacceptable by any standard. The employees were very kind, but the restaurant was seriously understaffed, so most of the tables in the restaurant were not cleaned (see photo) and the service was unacceptably slow. The Pho was average, nothing special, not bad, not great, but large portions. Although this place is very convenient and much needed in Hawaii Kai, our experience was so disappointing we will not return."

"Loved the pho, portion is generous. Fatty brisket pieces and tendon are my favorites. Lemongrass chicken appetizer was a nice surprise. You just have to try it. Bahn mi sliders was a pass for me.. didn't finish this one. Service could be better but overall pretty good."

"Saw this was a new business opening up so the family decided to give it a try. When we walked in, it was completely empty. Staff was friendly. Food was delicious. As we were eating, business picked up and people were getting take-out. We will definitely be back. One negative thing was they didn't have the thai tea and only had sprite as a soda option. Again still new so i can give them a pass on that. I think the spring rolls were my favorite. All the food had a lot of flavor. Great atmosphere too."