Starbucks

"Usually asking for someone’s name does t require the managers attention. Not sure why the employee thought I wanted to speak to her shift… Two times inside the same girl had same attitude. Definitely not someone I would hire for customer service. The drink the other young lady made was delicious. Mahalo"

"Went to this location on our way to Friendship Garden. Ordered a large latte, used the bathroom and sat in their outdoor seating. Enjoyed the latte with our malasadas from Leonard’s truck across the street. The place was not busy that morning but the staff behind the counter seemed busy, probably the drive thru. Service was just okay…it lacked enthusiasm compared to other Starbucks I’ve been to. Latte was very good!"

"We ordered a few sandwiches and drinks and when I asked for a bag she rudely said "you need to go to the front and they'll charge you .16". I don't mind paying but the way she communicated was not very pleasant. She called one of my drinks, but it was wrong. She took it back without an apology, most places will be apologetic and she was not. I have never been to a starbucks where I encountered a very unpleasant barista. Kaitlen needs to be thought proper customer service all over again, on the other hand Avah was awesome!!"

"‘Sorry, we’re out of..’ is what I hear now on average every other time I go here. Matcha. Caramel. Mocha. Pink Drink. Cookie Crumbles. Whipped Cream. Seriously, I’ve never had this experience with the dozens of other locations I’ve visited all over the country and internationally. I’ve had the occasional disappointment of not getting my sausage, egg and cheese wrap, which I understand. It’s a shame because they just completed interior renovations. I’m sorry, but a fresh, hip look doesn’t replace the fact that your inventory control is lacking and needs serious improvement. Perhaps putting more money towards your employees and ordering product would be better than converting half of your seating space into additional storage facilities that you fail to keep properly stocked. Today, after waiting a few minutes at the window after waiting several in a two car line, my grande mocha cookie crumble was handed to me half-melted and missing the whipped cream and mocha drizzle on top. The rep told me that they’d just ran out of whip and asked if that’s okay. I already paid. I appreciate you asking, bud, like really thanks, but if it’s not ‘okay’ what are you going to do?? What’s the sub for whip? Cold foam I guess. Stock shortages. Often 15+ minutes plus waiting with or without a long line. Hit or miss with pleasant servers. Wasn’t this way a year or two ago. Don’t know what happened. But something isn’t right and there’s no way I’m the only person to experience this. Would love to see improvement and update my review. I’m always open to adapting. *Disclaimer - I did take a couple sips before taking the photos. Drink was filled to proper level, minus the whip. I wanted to give benefit of the doubt about the melting but it definitely seemed I was sipping a latte and not a frappe."

"Very good Coffee Drinks and excellent service here. However, this store has several drawbacks: 1) interior is sparsely furnished, only 5 small tables available, but there's room for more, 2) Outdoor patio has room for tables, chairs and umbrellas, but there's nothing there, 3) NO RESTROOMS FOR CUSTOMERS!, 4) All outlets are completely blocked with steel plates. The interior is beautifully redecorated and looks inviting. The mornings are super busy with tons of customers ordering ahead, a d a very busy drive thru."