Mercedes-Benz of Honolulu Service & Auto Parts 818 Kapiolani Boulevard, Honolulu, HI 96813

"dont even bother calling this place. if they answer, they bounce you around to different people, they sent me to a toyota dealership in seattle when i was calling mercedes of honolulu, someone different answers the phone each time and i think they just press a random button of where to send your call. youll never get through to buy parts. EVER. just order from somewhere else!"

"I recently had an appointment with the service department at Mercedes-Benz of Honolulu]. I wanted to share my experience and provide some feedback, both positive and negative. To begin with, I specifically requested a loaner vehicle when scheduling my appointment. In fact, I selected the date based on the information provided by the service department that a loaner vehicle would be available. Additionally, I received an email reminder three days prior, which explicitly stated that a loaner vehicle would be provided and outlined the necessary documents I needed to have ready. Imagine my disappointment when I arrived for my appointment only to be told that no loaner vehicles were available. Unfortunately, I had important commitments and couldn't afford to wait at the service department. What bothered me most about this situation was the lack of any alternative solutions provided by the service department. No offer of compensation, a shuttle service, or any other means of ensuring customer satisfaction was made. I had expected better from a service department of this caliber. On a positive note, I did have pleasant interactions with both the valet and my service advisor Jacob. They were courteous, friendly, and professional throughout the process. However, it's disappointing to experience yet another negative encounter with this service department, as this is the second time I've had an issue. In conclusion, despite the positive interactions with staff members, my overall experience with the service department was far from satisfactory. The lack of loaner vehicle availability, despite prior confirmation, and the absence of alternative options left me frustrated. I hope that my feedback will prompt the service department to address these issues and improve their customer service in the future."

"I've only used this location a few times, and the latest visit was probably the worst service I ever had on any vehicle I've owned. I picked up my 2007 C230 (with fewer than 51k miles on it) right before closing, and lesss than a mile from the dealership my vehicle started smoking. I had to have it towed to the emergency after-hours lot, and be without it for 3 days simply because the oil cap was not installed properly."

"Friendly staff, my appointment could not be found in system, but they were gracious and got me on my way very quickly.. took a picture of this beast while there"

"Dear Dennis Rademacher, Paul Bence, and Brad Thiessen, It’s with great pleasure to say, thank you for your help selecting my first 2019 Mercedes-Benz CLA 250. Your staff has shown the best hospitality throughout my visit. It was a pleasure working with Finance Director, Paul Bence and Executive Sales and Leasing Consultant, Brad Thiessen Throughout my visit, your staff walk through various vehicles demonstrating enhanced safety features on the most remarkable luxury cars in the world. They offered every family feature to enhance our journey on the commute. Brad Thiessen is a successful Executive sales professional with exceptional product knowledge. A driven graduate with extensive professional training in verbal and written communication skills. His extensive research came at no cost for the most outstanding demonstration in the field of innovative safety features. He expressed the important’s of features of various models of specifications with different types of options offering ground breaking safety features. As for Paul Bence, a proud Business Finance Director professional with awarding business class experience. A Punctual financial director forwarding Brad throughout his path for success. Paul established the important’s of various types of vehicle options. He compiled various aspects of  eligibility of financing, and establishing associated warranties for certified vehicles. It was a Great pleasure working with you and your staff on my purchase. I will recommend Paul Bence and Brad Thiessen to my family and friends on their path to success.. Good Luck on your business adventure! Happy Huntin! Sincerely, Kevin"