Firestone Complete Auto Care 98-141 Kamehameha Highway, Aiea, HI 96701

"No issues. Had to wait a bit but service was good. They kept me informed of the progress"

"Tremendous care! I made a huge mistake and Ashley made me feel right at home when I was on a tight schedule. Customer service was unmatched and very welcomed on my tight deadline. Also happy with the pricing."

"TERRIBLE CUSTOMER SERVICE. I waited in line for 45 minutes, no one acknowledged me, or mentioned that they would be with me soon once i made it up to the front desk. Everyone was in the back. I also called several times as I was put on hold for over 15 minutes each time, so then just decided to go into the shop to then wait in line for 45 minutes. I understand and I am empathetic that people have off days & it was busy, but being put on hold for longer than 5 minutes EVERY TIME is very unprofessional. Please, hire people to assist with those already working there. They all seemed understaffed and unhappy."

"Great experience! I took my vehicle in to check out the thermostat. I had previously been to an oil change location for the same issue (JL) I had the worst experience with that facility. I called Firestone and immediately was told I can bring my vehicle down. I met Ashley - she took all of my information and made sure the issue I was having was addressed. The manager Robert was very accommodating and also explained the process and informed me the previous facility had installed the wrong part! The job was completed - I picked up my vehicle the next day right before closing and Zion completed the transaction. He also did a run through of the service completed. They turned my very frustrating day to a more pleasant day. Thank you !"

"If I could give 0 stars, I would. I was told they could patch my flat. I left them my car for 7 hours and they were unable to get to my 30 minute fix. They also gave me an hour notice before closing that they were unable to do it, so I was unable to go anywhere else. Essentially, I spent a whole day without my car and spent gas money for no service. Hope the manager contacts me for some sort of reimbursement, but I’m not counting on it."