Ulta Beauty

"Fast, convenient appointment for last minute hair style and makeup with the MAC artist. For makeup call ahead , purchase 3 MAC items and pay a tip is how they charge for makeup. A good last minute hair and makeup choice for an event I had to make."

"Devastated… I’ve been to Ulta salons in the past in both Florida and Georgia, and have had great experiences with my haircuts. Today I walked in and told the stylist (Arol C) that I was very particular about my length and that I wanted to keep my hair as long as possible—only trimming a little bit. She showed me the back of my hair with the mirror, and we agreed on 2 inches. Since returning home, I have measured it and she cut off 8 inches! I did not make a scene in the store, but instead went outside and sat for an hour in my car panicking and crying because I have just sent out head shots for modeling and acting jobs, and now I no longer look like my pictures. I feel unattractive, and moreover, I just don’t feel like myself. I look like a soccer Mom, which is the polar opposite of what I was going for. I simply wanted to cut off the dead ends and put in some long layers. My hair has gone from my waist to just below my shoulders, and the layers are short, not long. Additionally, my hair is naturally curly and she straightened it today, which means that when I wear it curly, it’s going to be at my ears!!! I am so upset about this that I am thinking about getting hair extensions. I really don’t know what to do and I can’t sleep because I’m so upset about this. I know that hair grows back, but it would take me 2 years to get my hair back at this point. If anyone knows how I can get extensions, please help! I have since reported this to corporate with a formal complaint, and I am still miserable and hate looking at myself in the mirror every day. This stylist had the nerve to text me and asked me if I wanted to get a haircut with her again. Are you freaking kidding me? This woman single-handedly ruined my life, and I have never felt uglier. I will continue taking this all the way up to the top of the corporate chain at Ulta because something needs to be done."

"The store, i.e. the brick and mortar seems nice, the customer “service” is a generous 1 ⭐️ This was my first “experience” here and am NOT impressed. At all. Firstly, I was having a VERY bad day in finding out that a relative had just been diagnosed with a brain tumor. Not for them to know, BUT I worked retail in a VERY nice department store during high school and ALWAYS helped anyone who looked a little bewildered and actually ASKED if I could help them. I was 17 and had better customer service skills than the girl who I DID ask for assistance and then she walked away leaving me bewildered. I was out doing a few errands and was not in my “Sunday Best”, I clean up really well though and do have disposable income that will NOT be spent at THIS location. The Channel counter at Nordstrom’s has never had an issue with how I look EVER and I LOVE spending $$$ there. Customer service is KEY for ANY company!! IF having repeat customers and referrals are important to them. I think not."

"The customer service here is horrible!! This is exactly why I shop at Sephora and not Ulta, I will never come back to this location. I called at 7:55 and said I would be there exactly at 8 and I needed ONE product for my vacation tomorrow that I didn’t realize I was out of! The manager said “we lock our doors at 8 so if you’re not here by 8 I can’t help you” my boyfriend and I showed up at 7:59 and the doors were already locked and two workers were staring at me saying “sorry we’re closed” are you kidding me? Karma is real!!!!!!"

"Today I had one of the worst experiences inside an Ulta store. I went into the store and had in mind to buy a kit for gel nails and hair products from It's a brand. As soon as I entered, I saw a middle-aged lady, crouched down, storing products in a drawer. So I approached her, she told me she was leaving, it was around 7pm, and she was going to find someone to help me. She also asked what I was looking for and I explained. Anyway, she walked into a door and never came out. I waited about ten minutes, then I walked around the store twice and there were some young women doing makeup on customers and they didn't even ask me what I was looking for. I felt completely embarrassed, confused, disoriented and very, very insulted. Anyway, I left the store after about 15 minutes, looked for a store from another chain, where I was promptly served the way a customer should be. Btw, I’m used to the service at Ulta in Florida, which is excellent. The problem is in this unit, specifically"