GUESS

"Closing manager questioned my return and I had receipt and tags still on the jeans. I felt discriminated as a Hispanic and told the store manager I Never put it on outside of the store, stayed in the bag the whole time. She questioned and I quote " I don't know that". I'm a Supervisor for a corporation and never had thought i would see The Worst Customer service from closing manager"

"Everyone wasn’t interested in making sale , I approached a guy and just walk away from me talking to the other workmate instead. I grab a woman but instead talk to him. 3rd attempt another woman finally she accommodate me but not willing to give me my size XS but instead suggested I should wait 2hours or come back the next day. Not sure what’s going on but this young people works here aren’t helpful at all!! If there’s a zero star be much better ! You deserve 0 star."

"This is my second time shopping at this Guess store location. The first time I was followed around. Hounded. The sales associates made my shopping experience not a fun one. They made me super uncomfortable. I know my size. No I don’t need you breathing down my neck the entire time I’m in the store. Let me shop! I spent over $280. I left upset. Today was my second time shopping at this location. I brought my boyfriend today. Again the sales associates followed me around and my boyfriend around the store. Watched us the entire time. As if we were being treated like criminals. They made us super uncomfortable. The sales team was all over us the entire time. But when it came to check out, no where to be found. Which tells me they werent trying to help us. I would’ve spent more then this lil bit, if the people working there were helpful. And I know it’s just this store. And not the company as a whole. Because I also dropped some money at the Guess by Marciano today at the same mall. I had the best shopping experience there. Not here. ladies be more helpful. The manager needs to do some training on customer service. Not everyone who shops there is stealing! Smh!!!"

"Sales Associates very rude. We all appreciate they are following the rules about the COVID-19, but some day’s the capacity restriction is very reduced and next day it is more than 10 people in that small store. They are not consistent at all. About customer services, they need to improve their associates skills in this materia starting from the manager. It is sad encause I really like the brand. Thank you."

"Walked in to return an item. They didn't ask questions. Took my item and my receipt and asked for my phone number. They refunded my money and I went on my way. Very friendly even as I was walking out."