JD Sports,

3200 Las Vegas Boulevard South, Las Vegas, NV 89109

"Strange staff who laugh at customers. I think that young girls need to learn how to behave, and guys need to manage better with equipment to find sizes."

"Terrible customer service. Waited 20mins to try on a pair of shoe. And never received the shoes. I told the employee to cancel the shoe told him cause it never came out. He responded with an okay and pretended to use the store device to cancel. No acknowledgment No apologies. 12 employees standing around while one person brings out shoes. This store needs to reconstruct the value of Excellent Customer service"

"This place has large SALE signs, but they make it difficult for you to find out the price of the shoe that doesn't have a sale tag on it. In the kids section, I saw 1 shoe that had a sale tag. However, that isn't even thenmain issue. There was a Latina employee today who was the worse I have ever encountered in a retail shop. When I needed to ask for a shoe size, she ran straight to the back, and I know she saw me hilding up the shoe trying to get her attention. When I finally got her attention because she kept dodging me, she wasn't friendly at all. When she came back after several minutes and helped another customer first even though I had been waiting patiently for her help, she said there was no shoe for the size I was looking for. When I asked her if I can get the same shoes size that was on display, she gave me an attitude. When she came with the shoe, she walked pass me and wouldn't give me the shoe box. I asked asked her for the box. She said in a rude manner that she couldn't give me the box. I tried to look at the box since the display shoe had no price, she pulled the box away and said she could not give me the box. I was flabbergasted at her behavior. I told her I just wanted to see the price. Then, she said she would look it up. At that point, I asked my son to try both shoes and tell me if it was way too big or just a little bit because I was going to buy them and hang onto it when his feet grew a bit. However, the lady never came to tell me the price. I put the shoes on the counter and left. The only one who was nice was an African American employee who asked if we were being helped. He was at the register taking care of costumers and even ran to the back to get shoes when asked for a size. The lady was so lazy and rude. I have never been in a store where they won't let me see the box of the shoe or tell me the price. Maybe she wanted it for herself. I don't know, but I used to work in retail and never treated a customer that way. I would never set foot in that store or any Finish Line stores ever again."

"I was looking for a newly released shoe so I called and spoke with Freddie who was very kind and attentive. He placed me on hold to check to see if they had the shoes I wanted in stock. Unfortunately they didn’t have the shoes in the size and color I was looking for. He suggested a few other stores that might have them, told me to have a good night and we ended our call. Much to my surprise about 20 minutes later I get a phone call from Freddie telling me he found one pair of the shoes I wanted in my size. This is what GREAT customer service looks like!! Freddie didn’t have to call me to tell me he found the shoes in my size! He had to take the time to go through the call history on the phone to find my number! Freddie has a loyal customer since he went above and beyond here!!!! Thanks again Freddie!!!"

"Very expensive store. They do carry some cool designs, but they are so expensive that I just left empty handed. I’m sure if they will lower prices they will see a lot more traffic. Think twice."