Domino's Pizza

"If I could rate lower, I would. I ordered food for my kids at 8pm. The tracker stated the driver left for delivery at 9:10pm. By 10:10pm I still hadn’t received my food so I gave them a call. A manager answered the phone and told me that everybody has to deal with this, even tho this is beyond the time frame that was provided to me. I informed him that this food was for my kids (6,3, & 1) and that it would be cold by the time it got there. So that I’d like at least a partial refund or money off my next order for the inconvenience. The manager refused and told me he couldn’t do anything for me. I told him that this was not my fault and that he should be compensating for the mess up on their behalf. He hung up the phone and canceled my order after hearing multiple times that my kids were waiting on that food. Luckily, the food was delivered right as he canceled, so I received my refund & the food. Jokes on him."

"Ordered through the app for delivery. Stated Jason was making my order and then got updated saying my order was canceled. I was provided the store number and had my order number in hand to see why my order was canceled then got put on hold for 20 minutes and then the line got cut right after. I gave up after getting the same treatment 3 more times"

"A monkey would do a better job. I ordered at 5:45; the app said the driver left at 6:03. It is now 7 o’clock, and I have been waiting for about an hour. I called 4 times, and I can’t get through. Finally, their driver called me and asked what hotel I am staying at, which I provided when placing the order. Then, the driver asked me what is the best way to get to the hotel. By then, I already knew the food was cold. I told the driver what gate and what part of the hotel I am at. The driver told me 10 min he would be there. 20 minutes later, I got a call, and the driver was at the wrong gate. I am definitely sure the food is cold. I told him to take the food back and refund the order, then the driver hung up. This is the worst experience I ever had ordering food. You simply don’t know how to operate a business. Thanks for ruining my trip!!"

"Worst customer service ever. I manage a restaurant so I do have some knowledge of what customer service is and to be told upon arriving that I had to wait 5 minutes to be cashed out because the counter helpers were in the back on their phone is inexcusable. I, in a very calm voice replied “I really don’t want to wait 5 minutes while my food gets cold sir” and was told that I “could leave without my food if I didn’t want to wait and be rude”… I was in no way rude but it was rude of him to talk to me like that. He continued to make pizzas one after the other instead of cashing me out. Approximately 5 minutes later 4 employees came in from the back… disappointing"

"After having a negative experience at another location I rerouted to this one instead. I’m glad I decided to give it a second shot tonight. The associate had my food out to me within seconds of parking. He was polite and friendly. Upon going in(I placed a second order) hearing him interact with another customer he informed them on their specials, coupons, and took his time. The assistant manager Angela helped me get the customer service number I needed to report the other store for what they did. She was kind from the moment I came in as well. They def will have me returning. My food smells soooo good. Thank you again staff at the Maryland parkway location by unlv :)"